Consumer Complaint Behaviour Essay

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Journal of Services Marketing Emerald Article: Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura, Gloria Berenguer Contrí Article information: To cite this document: Beatriz Moliner Velázquez, María Fuentes Blasco, Irene Gil Saura, Gloria Berenguer Contrí, (2010),"Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant", Journal of Services Marketing, Vol. 24 Iss: 7 pp. 532 - 545 Permanent link to this document: http://dx.doi.org/10.1108/08876041011081087 Downloaded on: 31-10-2012 References: This document contains references to 99 other documents To copy this document: permissions@emeraldinsight.com Access to this document was granted through an Emerald subscription provided by GRIFFITH COLLEGE DUBLIN For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years' experience, Emerald Group Publishing is a leading independent publisher of global research with impact in business, society, public policy and education. In total, Emerald publishes over 275 journals and more than 130 book series, as well as an extensive range of online products and services. Emerald is both COUNTER 3 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. *Related content and download information correct at time of download. Causes for complaining behaviour

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