The more people know about a company, the better that company will perform. You will always be more successful in business by sharing information with the people you work with than by keeping them in the dark. Information should be used to educate employees. It should not be used to intimidate, control or manipulate people. It should also be used to
Christine Rankin gave her associates enough autonomy and authority to make decisions about making on the spot decisions in most of the benefit application cases. She empowered her employees by transferring some powers to them so that they accept responsibility and accountability for improving the benefit application process but also had the authority to make decisions based on the judgment of what is best for the organization. Christine Rankin showed initiative and bore the risk- therefore winning her favor from her employees by placing trust in them. She controlled the processes for processing the benefit applications by establishing the system of spot checks and evaluation process. Rankin’s confidence and boldness showed through in the successful formation and implementation of the idea.
Developing Leaders at UPS Yvonne Smith BUS660 Dr. Ray Powers July 22, 2013 Developing Leaders at UPS Major Skills of a Successful Leader The major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader are a strong work ethic and a commitment to UPS. As a result of this, Ms. Carranza did not hesitate to take advantage of UPS rewarding her with opportunities. Ms. Carranza attributes much of her success to her eagerness to take on new challenges. She accepted all opportunities that were presented to her because she felt that she could learn something and each opportunity would be a platform for future endeavors. She feels that teamwork, interaction, and staff development is one of the achievements of which she is proudest.
Since Mrs. Scott had deep spiritual roots, as a manager and individual she influences her organization’s behavior by her example. Mrs. Scott is always present and displays the values of honesty, hard work and treating customers in a way that keeps them coming back. She shows empathy as she talks to the customers about their needs and expects everyone in her employ to do the same. Since Mrs. Scott is always present she can observe not only the customers but her employees and this achieves effectiveness. She shows she is responsible for the effectiveness of her organization.
In the business community, an ethical code is normally written for that particular business. The ethical code is a guideline for which the business expects its employees to adhere to at all times. These are in place to help the employees understand the company’s mindset, the company’s goals, and to keep employees loyal to the company’s standards. Body: I. Jan’s Ethical Dilemma Jan being a good neighbor and friend that she is, has put herself in an ethical dilemma. She is caught in the middle of a decision to help a friend or keep a secret, a secret in which her company expects her to keep.
The Comparison of Ethical Codes Ethics guide not only personal life but also ones professional life. Codes of Ethics are developed for many different purposes, ultimately designed to help individuals’ better serve their clients in their professional life. Ethics represents inspirational goals, or the maximum or ideal standards, set by the profession, and they are enforced by professional associations, national certification boards, and government boards that regulate professions (Woodside & McClam, 2010). As professionals, one must understand clearly that once they act outside of their organizations Code of Ethics, they are no longer are acting as a professional with in that organization. A code of ethics supplied by a business is a specific kind of policy statement.
This will sort them texture that they have made an informed and wise decision as it will minimize the buyer’s remorse that customers usually feel at certain point or another. Another touch point we employ is ensuring that customers have a clear understanding of the benefits and services that our product offering them and that the same information truly being communicated in all of the company. This certainly helps to reinforce that they have made the right choice and minimizes confusion. There is nothing worse for customers to receive two different information at different point along the customer spectrum from a recent decision that they have made to purchase your product, and to avoid that; our company trains employees to provide correct and same information to the customers to create the customers fully understand the
What are the major skills Jovita Carranza has demonstrated in her career at UPS that have made her a successful leader? Jovita has shown that she has taken on any opportunity that presented itself to her, while taking the new positions she used it as opportunities to gain better insight into the UPS operations while building on her skills to better position herself for the next opportunity within the company. She epitomizes the A-O-R model, action-observation-reflection model is when a person not only acts but observes and reflects on the new learning and opportunities for improvements on actions that may have not been successful or needed to be altered for a more successful outcome the next time. Ms. Carranza further solidified this by stating, "Sit back and listen and observe", you "learn more by not speaking " (Hughes et all, 2012). Consider the spiral of experience that Jovita Carranza has traveled.
Thinking Ethically 1 THINKING ETHICALLY Thinking Ethically Barbara Kerr Kaplan University AB203: Human Resources Management Professor Carol Hannon October 30, 2012 Thinking Ethically 2 Thinking Ethically Introduction In this case we will learn about ethics. Ethics refers to standards of behavior that tell us how one should act in certain situations. Ethics is based on truthfulness, honesty, integrity and respect for others. It plays a major role in every aspect of a successful company. We will take a look at how a senior executive would mentor junior employees.
Personal values depict what is important in a person/individual’s life, and such values often determine his or her behavior.Workplace values set the guidelines for how the company is to make every day business decisions. Workplace values should promote extraordinary customer service by motivated, happy, and productive employees. My Values originate from my parents who have influenced mine personal values over the years. My personal value and the value of Access bank are not in conflict, but on the contrary are in line with each other which will enable me to fit in and complement the team. Access bank core values are :Leadership, Excellence, Empowered employees, Passion for customers, Professionalism and