Conflict Management Essay

3263 WordsAug 18, 201314 Pages
Within this essay I will discuss how an individual’s behaviour, reactions and attitude during conflict can predict if resolution is harmonious. Tillett (1999) portrays conflict as being largely related to fighting, which suggests the idea of there being a winner and a loser. Eunson (2007, p.1) put forward that people can report experiencing conflict as “unpleasant and stressful”. Jeong (2009, p. 3) maintains conflict is sometimes associated with “intense hostilities” displayed via contentious behaviours which includes asserting differences by more than two people. The concept that a peaceful resolution can be met in such an intense conflict situation is hard to imagine, alluding to how people behave in conflict can dictate outcomes. Three elements impacting on conflict are power, emotion and inner turmoil. These elements cause obstacles in conflict resolution or on the flip side can assist in ending disputes. Extending on from emotions, internal turmoil and power generated from an individual, familiar methods in handling conflict can include; compassion, insight, negativity, positivity, fairness, evasion, persuasion/intimidation and verbal assault. How these methods are utilised can directly impact how successful a conflict situation can be settled. It is generally accepted the most attractive outcome of conflict is win-win, as people don’t normally embrace losing (Eunson, 2007). The win-win result depends upon people being conscious of the various emotions, internal conflicts and positions of power involved in the conflict situation. Self enlightenment equips individuals to be aware of emotions causing particular reactions and responses, leading that person to act in a more empathetic fashion and able to forgive. Within this essay I will discuss both constructive and unconstructive behaviours impacting on a win-win outcome, and describe potential road blocks to

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