If progress is being made, we need to continue to encourage them and congratulate their progress. Identifying strengths and abilities in the individual that contribute to them dealing with the issue is essential and accepting the individual's values is paramount (even if we may not agree with them). Active listening skills need to be used when supporting an individual. While working with an individual who was trying to stop substance use we worked together to identify the triggers and when the individual relapsed we discussed what had happened and what they would need to do or avoid doing in order to succeed. Although it can be difficult to understand or accept when an individual we are supporting relapses, we have to remain impartial and remember , above all, that we are only human.
Understand ways how to reduce the likelihood of abuse We have to encourage more people to speak up if they feel abuse is taking or has taken place and this will reduce the likelihood of abuse taking place or repeating. The likelihood of abuse can be reduced by: * Working with person-centred values - include the individuality of the person, the rights of the individual, the individual’s choice, the individual’s privacy, the individual’s independence, the individual’s dignity and the individual being respected. If an individual is considered to have a say in what he or she wants and is at the centre of any decision, it will be more unlikely that there is abuse. The individual will know what suits him or her and will not get so frustrated.
Members of the team have confidence in themselves and have a positive attitude; this only motivates them to achieve the common plan and purpose. | The team maybe letdown when they are unable to accomplish small success, which could affect their ability to complete larger goals. Should team members lack vital skills, this may inhibit the team from being as successful as they thought. | Mental modelsTeam share the same vision on how the work will be completed | Successful team has collectively shared their vision, knowledge and how the work will be accomplished. Involving team members in discussion on their perspectives and expectations will help build agreement with the group and provides an accurate mental model.
1.5 Where possible the least restrictive interventions should be used as they can sometimes escalate the problem rather than defuse it. Using the least possible restrictive intervention will prevent further harm to any individual involved and will avoid the intervention being deemed as abuse. 1.6 In order to safeguard both the staff member and individual during a restrictive physical intervention, they must only be carried out by a trained member of staff. It must be reasoned that all other measures have been attempted and failed before carrying out restrictive intervention. If at
Keeping my emotions in check will help me to think clearly and guide constructive communication; trying to dominate the resolution process will only frustrate the opposition. I will constructively listen to the thoughts and ideas of others and consider them honestly instead of trying to have my own way all of the time. My goal is to defeat my attitude of being a perfectionist. The key is being able to allow myself to make and except the mistakes of others. I do not have to be the best at everything.
Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
The ability to talk about issues in a constructive way (e.g. problem solving) rather than a destructive manner (e.g. scapegoating) is vital if the relationship is to be saved. These dyadic processes may bring up reasons for staying in the relationship or reasons to go. Social processes are when you tell others about the break up and make it public.
There are a set of principles to follow when acting as a decision maker for someone who lacks capacity and these must be followed at all times, they state that the individuals wishes are number one and that they must not be restricted in any way and that support should be given to help them to communicate to the best of their ability. If an individual wants to do something that may endanger them, then we need to use our negotiation skills and gently persuade them this could be a bad idea and that we have a duty of care to protect them. Also we could offer different scenarios so that they may be supported in making the best choice which has the least risk to their safety. 3.3 Ways to ensure an individual with dementia, carers and others feel able to complain without fears of retribution are by showing them that there is an accessible complaints procedure which must be followed. There is legislation in place to protect us should any of us make a complaint, also we should make ourselves approachable and offer full support and ongoing information to the complainant as they go through the
SHC21-1.3 - Individuals Reactions. Observing individuals reactions whilst communicating with them is very important as you need to be aware of causing offence to those individuals, which is exactly what you do not wish to do. When you talk to adults or children you must take into account their feelings, opinions, culture and what they would like to say. Be patient and give them time to talk to you about what they are feeling. Always be sensitive and understanding, you may have to adjust or adapt what you want to say by ensuring you say it the right way to convey your message, your feelings or ensure opinions are expressed clearly with no misunderstanding without giving offence to the individual.
How you deal with the conflict can determine the success of the task to be completed. In order for conflict to be resolved, we need to be neutral. We need to keep an open mind. If someone gives an idea or opinion, think about it first before responding. We need to keep an open mind and understand where the other person is coming from.