Conflict Essay

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Introduction Conflict is a major concern in both your personal and working life. If not dealt with quickly, tactfully and efficiently conflict could lead to serious confrontation and/or a complete breakdown of relationships. It could even lead to violent and dangerous situations. A conflict could stem from a minor complaint that was not resolved and left to fester. This could then gradually grow into an insurmountable problem. A conflict can be as innocent as sibling rivalry - arguing over a toy - to a dispute with a customer or colleague over a product, service or procedure to a war between countries in extreme cases. There will be times during the course of a working life where you will have to deal with complaints and conflicts. Your successful handling of these situations will have a direct bearing on you and your organisation's reputation for customer service and its continued success. Part 1. Conflicts in the Workplace 1.1 Causes of conflict at work We all go through conflicts at the workplace sometime or the other. What is a conflict? What are the effects of a conflict? How do you resolve a conflict? Let’s look at few of the points which can be kept in mind to either resolve the conflict or avoid the conflict at workplace. Conflict is an intensification of an incongruity or a squabble among two or more persons. If conflicts are not handled properly, it can result in ferocity or permanent animosity. Most of the times, conflict is a result of: • Misinterpretations, • Miscommunication, • Ego clashes and • Sentiments running high. Conflicts normally occur when people have different ideas and believe they have the superior view point. This is particularly true of conflict in the workplace - between colleagues and/or management. The issue becomes one of power, of gaining control or of 'being proved right'. To resolve this type of conflict it

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