If complaints are not responded to by staff appropriately then the service and the service provider will not improve. 3.2 Identify the main points of agreed procedures for handling complaints All complaints whether the complaint is by the service user or family members are dealt with in the same way. There are important steps to follow when a complaint is made within my establishment. You must listen carefully whilst respecting them and what they are saying, you must be professional at all times and the discussion must be held in a room where
It should be reviewed regularly and all the members of staff need to have a clear understanding of the risk assessment process. It recognises that any care activities, the care settings and any equipment can be hazardous, so the steps are taken to minimise the risk to people. It ensures that all the service user, staff, visitor are free of harm and maintain safe and healthy work place. The health and safety organisation have classified the risk assessment into five stages: 1. Identifying the risk | What are hazards?
The home is residents are safeguarded at all time from cross contamination by developing a strict habit of hand washing when hygiene is an issue using protective equipment to stop cross contamination. * 1.2) Employer’s roles and responsibilities- Employer’s must give us the correct training in all areas of infection control and provide us with the correct personal protective equipment to carry out our tasks. The workplace must be a safe environment for all with any risk assessments being recorded and being made aware of in a risk assessment folder. This applies to equipment and possible hazards with any work related activities in the home or for residents on leave. The home should be able to provide the materials and framework to allow the effective running of the home.
1. Data Protection Act - The care service is required to be registered under the Data Protection Act 1998 and all storage and processing of personal data held in manual records and on computers in the care service must comply with the act. The care service understands that, according to the Data Protection Act 1998, personal data should: * be obtained fairlyand lawfully * be held for specified and lawful purposes * be processed in accordance with the person's rights under the Data Protection Act * be adequate, relevant and not excessive in relation to that purpose * be kept accurate and up to date * not to be kept for longer than is necessary for its given purpose * be subject to appropiate safeguards against unauthorised use, loss
The Principles of Infection Prevention and Control 1.1 When it comes to prevention and control of infection all employees have a responsibility to take precautionary measures to ensure the spread of infection is as limited as possible in the workplace. It is the employee’s responsibility to protect themselves, other staff, visitors and individuals. Some of the legislation and regulations that relate to the control of and prevention of infection include the Health and Safety at work act, COSHH and the reporting of injury, disease and dangerous occurrences regulations (RIDDOR). It is vitally important that all staff are aware of these regulations. It is also employee’s responsibility to regularly attend all relevant training made available to them.
Classrooms and Play Areas should be assessed constantly in order to keep the areas safe and danger free. An example of this procedure would be to keep tables and chairs in a tidy order and away from doors and open windows. First Aid facilities are a requirement and must be kept in a place that all staff are aware of, in the event of a fire then procedure must be followed to
1.1 Explain the legislative framework for health safety and risk management in the work setting The health and Safety at Work Act 1974 is the primary piece of legislation and is responsible for enforcing the act and a number of other acts relevant to the working environment. It also states that all staff should take reasonable care of themselves and others around them and for their safety. Risk assessments have to be done regarding all types of work we do or the equipment we use to see if it’s safe to do so. All our legislation and policies and procedures are kept in folders in my office so we know where they are at all times and they are relevant and up to date. We have health and safety, COSHH, riddor, Safeguarding, Manual handling operations.
It also includes criteria which the CQC (Care Quality Commission) take into account when assessing compliance. 2.2 Local and organisational policies that are relevant to the prevention and control of infection are The public health (Control of disease) act 1984, the Social Care Act, NICE guidelines and other company policies and procedures which relate to the control and prevention of infection and disease. 3.1 The procedures and systems relevant to the control and prevention of infection are that all employees must wear their PPE as instructed, dispose of all clinical waste appropriately, and maintain a high level of personal and environmental hygiene. Attend regular
The definitions • Legislation is a law or group of laws • Policies is a document explaining the expected standards • Procedures are instructions about how to carry out a particular task Policies legislation and procedures are put in place in order to protect not only the service users but also the staff and employers there are many ways that they do ensure the wellbeing and safety of the staff and people who use the services. They all provide a strict set of rules in which everyone should follow at all times, in order to make sure that one persons mistake does not influence or effect someone else or the service user . If it found that someone isn’t adhering to the rules and regulations set there should be a set discipline in place. Health and safety at work act ~ (hasaw) This is a legislation put into place to safeguard all individuals in the health care setting. This act is enforced by the Health and Safety executive.
Duties as a manager As a manager your duty is to ensure, so far as is reasonably practicable, that all employees’ health, safety and welfare at work is paramount and that they are kept informed. This also applies to any visitors or contractors working on its behalf or on the premises who should also be made aware of the health and safety policy. The law requires that you ensure that all relevant health and safety procedures are put into action and that they are accurately assessed, controlled and monitored. These health and safety requirements can be defined in a job description and as a manager you should ensure that all resources required are made available to ensure compliance as laid down by statute law. Responsibilities as a manager Any employer that has a staff of five or more people must ensure that there is a written Health and Safety policy in place, that it is on display and that all staff are aware of its content.