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Complaint Letter

  • Submitted by: anonymous
  • on June 28, 2012
  • Category: English
  • Length: 528 words

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Below is a free excerpt of "Complaint Letter" from Anti Essays, your source for free research papers, essays, and term paper examples.

June 26, 2012

Thomas Edison State College
Att. Registrar
101 West State Street
Trenton, NJ 08608

Dear Sir,
I wanted to share with you my frustrating experiences I have had while dealing you are college. Every time I needed to speak to someone from your institution it was a dreaded nightmare. First of all, before I could speak to someone I have to wait on hold for at least 20 minutes. Then, it took multiple attempts of being transferred until I got hold of the proper representative to help me. Morris, a TESC student for over two and a half years comments how she is very satisfied with TESC, with one complaint; their lack of efficacy in administrative offices.
At times, I had a quick question I needed an answer for immediately. Yet, to no avail. I had to be stuck waiting and waiting. Additionally when I finally finished my Bachelors and wanted to go onto my masters, I had to wait three months for my BA to arrive at my door. I understand it takes some time to gather the necessary information together; however, it should no way be three months! Why should I have to waste an entire semester of college just because of red tape? The administrator of a partner with Thomas Edison testified that many of her students missed deadlines for important programs due to lack of efficiency in Thomas Edison.
I would like to suggest a couple of options to help better your system. Firstly, you can hire more customer service representatives. However, there is a limit due to high costs. Therefore, I suggest that you should institute a call back option. This tells the callers that they can hang up the phone and when their turn on line comes, they will receive a call back. JCP&L currently has this option and I find this a very helpful and take full advantage of it. This way one is not tied down to the phone for a half hour or so.
Additionally, there should be a faster turnaround time from when all the credits to be evaluated. This will help reduce the stand stills that...

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