Competitive Manufacturing Essay

2141 Words9 Pages
PROBLEM # 1: Quality is defined as a dynamic state associated with products, services, people, processes and environments that meets or exceeds expectations. PROBLEM # 2: Total quality is an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products, services, people, processes and environment. The total quality approach has the following characteristics: * Strategically based * Customer focus (internal and external) * Obsession with quality * Scientific approach to decision making and problem solving * Long-term commitment * Teamwork * Continual process improvement * Education and training * Freedom through control * Unity of purpose * Employee involvement and empowerment PROBLEM # 3: The total quality definition has two approaches: the ‘what’ and ‘how’ of quality. What distinguishes total quality from other approaches to doing business is the ‘how’ component of the definition. This component has 11 critical elements: 1. Strategically based: total quality organizations have a comprehensive strategic plan that contains at least the following elements: vision, mission, broad objectives and activities that must be completed to accomplish the broad objectives. The strategic plan of a total quality organization is designed to give it a sustainable competitive advantage in the marketplace. 2. Customer focus: in a total quality setting, the customer is the driver. This point applies to both internal and external customers. External customers define the quality of the product or service delivered. Internal customers help define the quality of people, processes and environments associated with the products or services. 3. Obsession with quality: with quality defined by internal and external customers, the
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