The products are disposed of in a dumpster and that is the end of the products usefulness in Company Q's current viewpoint. The company, if paying by weight or volume, will incur greater disposal rates from the waste removal company for disposing of the unsellable product instead of donating it to the local food bank. The second concern with not donating product that would otherwise be thrown away is employees' attitudes. If we've communicated to our employees that we will not be socially conscience to those people in need in our community, what does that say to our employees since they are also a part of the local community. In our digitally connected society it would be foolhardy to not expect a socially aware employee to film the disposal of food that we may not be able to sell but which could be given away and used by those in need.
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
Kudler’s means of differentiating itself from the competition is its ability to provide the best products and the best customer service. The fact that Kudler’s prices are obviously at a premium compared to those of a standard market means that they must earn the mark up built into product costs. Kudler’s owner, Kathy Kudler, enjoys her time spent on the sales floor serving customers more than any other aspect of her job. Another means of providing value to the customer is that of education. By explaining the nutritional values of organic foods and offering samples of exotic products, the consumer benefits from learning the value of organics and the newfound willingness to try foods that were previously unknown to them.
This is a great way for the employees to promote the products in the store. If they are using the products, they will more than likely share their great experiences with the products with others. Whole foods also provides their employees with many different benefits. These benefits include things like health and insurance benefits, 401K, many different beneficial accounts and paid time off. Whole Foods continues to educate its employees.
Company Q has also denied request from the local food bank over worries of fraud and stealing. This paper's objective is to look at and analyze company Q's attitude toward social responsibility, and recommend areas that could be improved regarding company Q's attitude toward social responsibilities. An Evaluation of Company Q's Social and Ethical Responsibilities According to Ferrell, Fraedrich, & Ferrell's text book “Business Ethics 2009: Ethical Decision making and Cases, 7th Ed.” page 7, social responsibility is a term used to describe a concept that encompasses the actions and activities of a business, along with the attitude and impact that business has on society and the communities in which it operates while trying to maximize its positive impact and minimize it's negative impact. Company Q's attitude toward social responsibility can be evaluated from the point of economical, legal, ethical, and philanthropic. Company Q may also take steps to improve it's attitude towards social responsibility by implementing a program that considers the needs of all the stakeholders that will improve community relationships, consumer loyalty, and also improve company Q's reputation.
Another example of how a dumpster diver must be moral is by resisting the temptation to create a better selection of food by calling in false orders to fast food restaurants. It would create more food for them at the time, but is likely to lead to that restaurant finding new ways to dispose of their trash to discourage scavengers (Eighner
This prompted Monty Moran, co-CEO, to develop the “restaurateur program” which gives employees the ability to advance quickly through the ranks of the company. Chipotle can utilize this strength by ensuring that their employees remain happy working for the company, who will promote a higher standard of customer satisfaction resulting in customer loyalty and limiting these customers from spending money with the
Outsourcing the cooking activity can hamper the quality of foods as the management department of the restaurant will not have any control over the quality of foods. Thus it can lose its customers. Buffalo Wild Wings is popular for the unique taste of the wings. Due to outsourcing of cooking it can lose the secret of that unique taste and thus can lose competitive
The company needs to find innovative ways to ensure that they keep their employees happy and on a successful path. They need to ensure employee wages, and hours are comparable, and are able to provide for their families based on the state of the economy, because a happy employee is a productive employee. The company also needs to look at its marketing strategies so they can continue to grow and be successful in all markets around the world. Marketing is one of the most important research strategies and is the foundation to its success. With the right type of marketing research the company will be able to maintain its current customers and should be able to bring back customers that have left because of dissatisfaction, and because of the hard economic times.
He insists they would not eat as much if they knew that it was bad for them or if the industry put nutrition labels on their food. My outlook on this topic varied significantly from that of Zinczenko’s. I feel that it is not the fault of the fast food company. Neither would I put blame on the younger children who eat fast food. I would put most of the culpability on the parents who do not teach their kids how to maintain a healthy lifestyle and buy their children unhealthy food. I disagree completely that we as Americans suffer from lack of information about nutrition in fast food.