Communication Skills in Business Essay

1320 WordsJul 4, 20136 Pages
BARRIERS TO EFFECTIVE BUSINESS COMMUNICATION Communication breakdowns are at the heart of many conflicts business –whether between: * Employees * Managers and employees * Managers themselves * Customers and company personnel The consequences to not addressing communication issues in a business are often not felt until the situation gets out of control. Process barriers Every step in the communication process is necessary for effective communication. Blocked steps become barriers: • Sender barrier. A new administrator with an innovative idea fails to speak up at a meeting, chaired by the superintendent, for fear of criticism. • Encoding barrier. A Spanish-speaking staff member cannot get an English-speaking administrator to understand a grievance about working conditions • Medium barrier. A very upset staff member sends an emotionally charged letter to the leader instead of transmitting her feelings face-to-face. • Decoding barrier. An older principal is not sure what a young department head means when he refers to a teacher as "spaced out." • Receiver barrier. A school administrator who is preoccupied with the preparation of the annual budget asks a staff member to repeat a statement, because she was not listening attentively to the conversation. Physical barriers Any number of physical distractions can interfere with the effectiveness of communication, including a telephone call, drop-in visitors, and distance between people, walls, and static on the radio. People often take physical barriers for granted, but sometimes they can be removed. For example, interruptions such as telephone calls and drop-in visitors can be removed by issuing instructions to a secretary. An appropriate choice of media can overcome distance barriers between people. Semantic barriers The words we choose, how we use them, and the meaning we attach to them cause many

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