Communication Paper Veronica George HCS/320 July 20.15 Michael Snell Communication Paper According to read me first( HCS/320) Communication is the process of sharing information, thoughts and feelings between people through speaking, sounds, writing, drawings or body language. Sometimes getting the idea across to the receiver is a difficult task when there are barriers such as different languages cognitive ability and disability. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception changing behaviors and acquiring information. Effective communication begins with encoding or the skill of relaying message in a clear, direct way that allows the receiver to correctly decode your message.
It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
Or even by body language / sign language. Communications can be used to bring out changes in attitudes, motivate people and to create and maintain relationships. Communication is vital for providing and seeking information, and it is also crucial for developing positive relationships with people. Communication is important to understand and be understood 1.2 Explain how affective communication affects all aspects of own work Effective communication is important as it ensures that information is clear, accurate, non-judgemental and informative. This helps to reduce the possibility of mistakes being made.
Understand why effective communication is important in the work setting. 2. Be able to meet the communication and language needs, wishes and preferences of individuals 3. Be able to overcome barriers to communication 4. Be able to apply principles and practices relating to confidentiality Effective Communication Communication is the activity of conveying meaningful information.
Aiii Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. 4 marks 1. To be able to see if the service user understands what has been said, either by giving off body language signals or gestures. 2. To recognise then the service user is getting anxious or distressed as the service user may be non verbal and it may take a few guesses to know what the service uses wants or needs.
This encourages the audience to acknowledge their desire to have a rightful place in their community. In conclusion, through the use of personal reflections, and views, both St patricks college and freedom writers demonstrates to responders that an individual’s relationship with others which surround them can have an impact on the individual’s sense of self worth and their feelings on
Unit 501 Use and develop systems that promote communication (SHC51) NDAQ Number: F/602/2335 Level: 5 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of massive importance. I have a role of great responsibility dealing with service users and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained.
UNIT 324 support service users with specific communication needs Understand specific communication needs and factors affecting them 1. It is important for the carer to be aware of the service users preferred method of communication and to support the individual to use their preferred method. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right.
Benefits to the team members - stretch talents, increasing of motivation, increasing of job satisfaction, opportunities for creativity, feeling of belonging to the organisation 1.2 Describe how to give feedback constructively Constructively giving feedback - building of relationships, reinforcing of good behaviour, improving undesirable behaviour How to give feedback - have a clear purpose for feedback, use appropriate timing (routine, non routine), feedback in private, give specific examples, focus on behaviour rather than the person, ensure feedback is practical, give clear actions, check understanding, balance positive and negative feedback, offer support 1.3 Explain conflict management techniques that may be used to resolve team conflicts Sources of team conflicts can be: Interparsonal - conflict between two or more members of the team, due to personality, values, behaviour or attitude Task-based conflict - the goals or expectations are unclear or unrealistic Techniques of solving conflicts are for example joint problem solving, active listening, tough on problem not the people, review own leadership, use conflict management process Listening to both sides Analyse events, identify causes Identify
c) Valued life: is promoting person centre approach in all areas of care this will 3. How the use of active support can promote independence, informed choice and a valued life… Active support will promote independent as t is looking at encouraging the individual to take part in all aspect of their lives, it is given the person information to help them make decisions for themselves and this makes them feel independent and valued. Interact positively with individuals to promote participation. 1. The three elements in positive interaction that promotes an individuals participation in activity… Positive interaction - is positive reinforcement that allows individuals to take part