When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.
There are a number of factors to consider, such as lack of confidence or drugs and alcohol effect. 3.2 describe ways to reduce barriers to communication Once the barriers has been identified it can be overcome Ways to reduce barriers may include: * Understanding and being aware of an individual’s needs, wishes, beliefs, values and culture * Supporting individuals to communicate their needs * Avoiding using jargon in written documents and when speaking * By speaking slowly and clearly by use simple language * Ensuring communication aids are available and working properly * Showing you are listening and you are interested *
Speaking with service users who have a mental health problem can be quite challenging in some cases (Kaprowska, 2005). There is, therefore a heavy dependence for carers and support workers presence to facilitate effective communication. Diggings (2004) Suggests that social workers often speak with service user’ key worker or carer rather than directly with the service user. This can have a negative impact on the service user as they can feel that they are not valued. I identified that I had to refocus discussions because the service user I was working with tended to digress.
3.1 Barriers to communication are Hearing impairment, visual impairment, speech impairment, speaking a different language, physical barrier, emotional barrier. 3.2 Ways to reduce barriers to communicate are if some has a hearing impairment then you need to if they are using a hearing aid you need to make sure that it it working properly, ensure that you are sitting in good light and that you speak clearly and do not shout. As this makes it more difficult for the individual to understand and read what you are saying. 3.3 Ways to check that communication has been understood is to ask the individual. Make sure you listen effectively and the use of body language is also important.
Pain can effect individuals communication so it is therefore important to observe their behaviour for signs of pain. The individual may become distressed and agitated and they may shout out to communicate. 2. Encourage an individual to express feelings of discomfort or pain. You can encourage someone to express feelings of discomfort or pain by making sure they know that they are safe around you and that you are a safe person to talk to and then slowly asking them.
1.2 : Communication can affect relationships in a variety of ways. Having good communication will help to build relationships/friendships and promote independence. Inadequate communication can have an opposite effect and a person could feel isolated and misunderstood. This could lead to negative emotion and frustration 2.1: Everyone has a slightly different style of communicating this is one of the things that make every individual unique. Written word, verbally, sign language.
It can be more daunting and self-esteem crushing that a person has the possibility of losing their ability to function independently as a result of an illness that affects their mind. A person’s psychological well-being all depends on how they adapt and accept the diagnosis, disabilities and the implications that come with Multiple Sclerosis. They must also think about the possibility of psychological impairment as a result of
4223-002 Introduction to communication in health, social care or children’s and young people’s settings. Understand why communication is important in the work setting. 1.1 There are many different reasons why people communicate in the work place, for example to pass on information. Passing on up to date information about a patient is essential for good quality care. If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on.
If effective communication does not take place then service users can feel that they are not in control of their lives or the care that they are receiving and can be left feeling isolated and intimidated by situations. Service users also communicate their consent to any treatment and care that they are to receive and any medication that they are prescribed. Understand how to meet the communication and language needs, wishes and preferences of an individual. It is important when considering communication to be aware of the needs of the service user. If the service user has any sensory impairments such as deafness or blindness then different ways of communicating need to be looked at such as sign language.