Unit 1: Promote Communication in Health & Social Care 1.1 Identify the different reasons people communicate People communicate in order to convey their needs and express their feelings and concerns. This also allows for information, ideas and experiences to be shared, questions to be asked and is an important part of socialising and building relationships with others. 2. Explain how communication affects relationships in the work setting Communication in the work setting can be between colleagues, clients and their families. It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families.
1. Identify the different reasons why people communicate (1.1.1) The main purpose for communicating is to get your point across to others. This is important in my job role so that I can gain an understanding into each individual’s life learning about their background, interests and opinions; this will allow me to give the best person centred care I can. Communication is also used to express feelings and thoughts 2. Explain how communication affects relationships in an adult social care setting (1.1.2) When working in a care setting communication is very important.
501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
This would make it difficult for the service worker to communicate information to the service user. Learning disabilities can also affect a service user’s ability to communicate. While speaking to a Speech and language therapist, I learnt that service users with Semantic-pragmatic disorder find it difficult to effectively communicate with others. Semantic pragmatic disorder causes delayed language development and have difficulty following conversations. This means that the service user cannot fully communicate their feelings and opinions and would struggle to convey what is wrong with them
M3 –Discuss difficulties that may arise when implementing anti-discriminatory practice in health and social care settings. Your personal beliefs and values can have an influence on: Culture, beliefs, past events, socialisation Environmental influences Health and well-being Developing greater self-awareness and tolerance of differences Committing to the care value base Careful use of language Working within legal, ethical and policy guidelines How can our personal beliefs influence our values? Values are a person’s judgement of what is important in life. In a workplace an individuals personal beliefs may influence their values as they might need to do something that goes completely against their personal beliefs,
CU1515-Communication in the work setting; Communication is very important in understanding the needs of other people. For communication to occur there needs to be at least two people present, communication is one of the most important skills needed by the health care professional. Effective communication is essential for the well being of the individual you care for and is much more than just conversation. People talk because sharing information makes life easier, there are other ways of communicating which include; body language, gestures, facial expressions, positioning and appearance, eye contact, touch and behaviour. Why we communicate; 1.2.
If this is not possible in some cases then there are lots of other ways to find out information such as looking through care plan, speaking to a member of family or close friend, asking someone from the same culture, either a collage or cultural representative. Do not assume that you approach everyone in the same way. It is my job to find out the best way to approach someone. People have many communication needs such as, cultural backgrounds, language, self-confidence, level of learning ability, physical ability and sensory ability. It is my responsibility to make sure that my communication skills meet the needs of the service
Principles of health and social care practice In this essay I will be describing the principles and outlining the procedures that are needed to safeguard colleagues and service users from harm I will also state the relevance of legislation, regulations, code of practice and policies and procedures, while defining the importance of them. The theories are also relevant to health and social care; I will state what theory is and how we benefit from inter-professional working also the impact it has on individuals and services what our roles and responsibilities are in an outside work settings. The principles of care provides the foundation upon which the principles of practices are applied, values are subjective and varies from people and culture. Service users should feel valued and recognised as an individual, promoting their rights in a way that enables the service user’s choices, involving them in making decisions to meet their needs taking in perspective their rights to be treated with dignity, and have their privacy and confidentiality respected Data Protection Act (1998) states organisations are legally required to do this, information must be shared only on a need to know basis example if a service user is a danger to themselves or others even if there is a risk to the health and welfare of the care worker etc, then information must be disclosed otherwise personal records must be kept confidential, service users have the right to access information that is stored about them Access to information Act (1985) and freedom of information act (2000) suggest that. Independence must be promoted so that with support they will feel empowered to take control of their own lives, Care workers must engage constantly with diverse ethnic groups to broaden their learning to implement better skills in practice.
1.1 Identify different reasons why people communicate People communicate to: * Express emotions * Give or gain information * Express views * Express wishes * Express pain * Warn of danger 1.2 Explain how effective communication affects all aspects of own work In our jobs we need to communicate with people all the time, most importantly, the person we are supporting. We also need to communicate their family and friends, colleagues and other professionals who are involved in their care. The way in which we communicate will be different depending on the person we are communicating with and the reason we need to communicate, this is effect communication. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s reaction when communicating because they can give you answers through various interactions as well as conversation. Some individuals may be non-verbal communicators in which case they may use facial expressions, signs or even intricate eye movements.
4223-002 Introduction to communication in health, social care or children’s and young people’s settings. Understand why communication is important in the work setting. 1.1 There are many different reasons why people communicate in the work place, for example to pass on information. Passing on up to date information about a patient is essential for good quality care. If a patient arrived who had different food requirements such as a different textured diet or religious/ cultural beliefs this type of information would need to be passed on.