Communication in Health, Social Care or Children

1331 Words6 Pages
Introduction to Communication in Health, Social Care or Children’s and Young People’s SettingsIntroduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.Identify different reasons why people communicate. People communicate for lots of different reasons, to share opinions and ideas, to ask for help and to offer help, to share information they have learnt, experiences they have had, express their feelings/emotions and to build relationships. To give encouragement and positive or negative feedback. Communication with service users is vital to be able to provide a good service for the service user to make day to day life run smoothly, communication between work colleagues is also vital to maintaining a good level of service to service users. All carers complete a diary after attending an individual call, keeping other staff informed and aware of current situations within the service users home. 2. Explain how effective communication affects all aspects of own work. As a care worker I need to be able to communicate effectively with service users, service user’s families/friends/doctors and nurse also my colleagues. We communicate via diary’s in service users home, service users plans, meetings, telephone conversations with senior member and on calls where two carers is required. It is important that the information recorded/delivered is clear, to the point and accurate so a high level of care can be maintained and the needs of the service users can be met. Always ensuring information is only accessible to people who are authorised to know about it 3. Explain why it is important to observe an individual’s reaction when communicating with them. People communicate verbally and non-verbally so when communicating its important not just to listen but to observe the persons reactions. This will help to tell
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