Communication in Health and Social Care Working Settings Essay

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Title: Promote communication in health, social care or children’s and young people’s settings. 1.1 Identify the different reasons people communicate What is communication? According to Cape, C (2012) communication is defined as a two way process which is affected by the environment in which the communication takes place. It is never straightforward, it is never about individual, but always about relationships, environments and understanding the specific needs of the individuals you work with. Communication is about making sure that our needs are recognised of our wishes known by another being. It is about one living human being interacting with another in any way and its about other human being listening, understanding and communicating back. According to Morris, C & Collier, F (2014) Communication is an essential tool a carer can use to meet the needs of elderly or children, there are different reasons why people communicate, however below are the main reasons why people communicate; • People communicate in order to express needs, to share ideas and information, to reassure; to express feelings; building relationships and trust; to ask questions and answer back; socialise; to share experiences. • People communicate in order to establish and maintain relationships with others • People communicate to give and receive information and instructions • People communicate to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 How communication affects relationships in the work setting According to Cape, C (2012) effective and happy teams depend on good working relationships between everyone. Communicating effectively with staffs and service users will help to build trust, avoid misunderstandings and agree responsibilities. In the health and social

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