1.1 Different reasons why people communicate are to express their needs and feelings with others, to share information with each other and to build up relationships. 1.2 Communication will be more effective if you build up a good rapport with the individual; if you show respect and speak directly to them ensuring eye contact is kept also if you respect confidentiality and if you are able to adapt your communication skills to meet the needs of each individual e.g. hearing loss. 1.3 To understand their body language so you can get a true feeling of their response also to make sure that the person you are talking to has fully understood what you are asking them or talking about. 2.1 You can find out and individuals communicational and language needs, wishes and preferences by asking them or their family/ friends, reading care plans, being aware of their culture, religion, ethnicity and nationality or by simply observing how the individual communicates.
Every health worker has a duty of care not just to clients but to themselves and work colleagues. If I had concerns about a client’s needs not being met I would inform my manager who could investigate the problem. By documenting my concerns and keep a copy for my own records I see this as part of my own work role. If I feel nothing has been done, I would have to go higher. I believe if you have not been trained in a specific instruction given, you should make it clear you’re unable to do this safely.
Watching their body language and reactions is very important also when giving and receiving answers in conversations etc. 2. Understand how to meet the communication and language needs, wishes and preferences of an individual. 2.1. Explain why it is important to find out an individual’s communication and language needs, wishes preferences.
From a patient and their family’s perspective, nurses do not have good responsive skills. Although we may be busy, we need to remember that we have other patients to care for and must attend to them quickly to ensure that they are happy and safe. The most important thing is that we must be empathetic to those in our care and communicate professionally as nurses. As
During the first meeting, our facial expressions and body language can help in developing a good relationship. A friendly eye contact can complement the good use of body language and contribute in putting person in ease if nervous. Communication is a two way track in which listening is also equally important as talking. Showing respect: In order to develop a positive relationship, we need to be courteous and respect the people, try to listen and understand their point of view which they’re trying to explain us. We work with people, who come from different places with different cultures and believe.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.
This can be different for every person and depends on the circumstances of that particular person who you may be communicating with. Some people do not have the ability to be able to talk to us and tell us what they would like or if there is something wrong. These people that cannot tell us there emotions may use all different types of actions instead, this could include facial expressions, hand or body movements or gestures. 1.2 Explain how effective communication affects all aspects of own work Communication with my own work is very important. There are many people that we as care workers need to communicate with.
In order to have interpersonal effectiveness one must understand and listen during communication with others. Listening well will give one a better understanding of the meaning in a message completely opposite if one is unfocused by not understanding the meaning in messages. At times one must encourage different listening points for a person who is willing to do more possibly adding their own feedback. With the term attentive listening a person’s ability to understand another’s opinion. There is an end to which are active or reflective listening, within active listening a person come to fully understand a message or words given to them by restating reflections of the message back to the original contributing person.
In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases. 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
Unless you are clear at this stage, you probably won’t get the help you really need. If you are looking for specialist help for health and safety, you should ask yourself the following questions. Am I able to deal with it myself? Should I be? You probably already deal with most issues yourself, with the help of your staff, and develop the necessary expertise in-house.