Communication in Health and Social Care Essay

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Unit 1: Promote communication in Health, Social Care or Children’s and Young Peoples Settings. Identify the different reasons people communicate. . Communication is a basic human need. People communicate for a variety of reasons. They may want attention, information or to give an opinion to express anger or love. They may wish to express how they feel, or to get a reaction. People communicate to influence changes, or to pass on information. Other reasons may be to socialise, to be friendly, or for comfort. Explain how communication affects relationships in the work setting. Good communication is essential in maintaining strong working relationships, at all levels within an organisation. Good communication can lead to increased productivity, output and moral in general. Good communication is essential to achieve and maintain strong working relationships. It is important to remember that people are not mind readers. Communicating our thoughts, opinions and feelings is essential to good teamwork. But should be done in a manor where others can understand what you need. It is important that people can communicate to others how they feel, what they want and be able to disagree and put forward their own views. Poor communication can result in the breakdown of relationships within the work place leading to low moral and a general feeling of discontent. This may result in higher than normal sickness levels and resignations. 2.2 Describe the factors to consider when promoting effective communication. To effectively communicate we must realise that we are all different in the way that we perceive the world, and use this understanding as a guide to understanding others. Showing acceptance. Communicating respect Recognising a person’s skills, talents and interests. Encouraging discovery of new talents and interests.
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