PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN AND YOUNG PEOPLES SETTING (SHC 31) Outcome 1 Understand why effective communication is important in the work setting. 1. Identify the different reasons people communicate. People communicate to express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions and to share experiences. People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued.
1.1. IDENTIFY DIFFERENT REASON WHY PEOPLE COMMUNICATE. To express our feelings Because we want to understand each other Because we want to learn new things To ask questions and assure people Communication help you to understand the needs of others Communicate to understand cultural differences Communication is vital for seeking and providing information Communication can be used to bring out changes in attitude, motivate people, establish and maintain relationships We communicate to express emotions like courage, fear, joy, sorrow, satisfaction or disappointment with appropriate gestures and words Understanding non-verbal messages, eyes, face, body movements, body postures, body position, touch, gesture, tone of voice, muscle tension Communication is a process by which two or more people exchange ideas, facts, feelings or impression in ways that each gains a common understanding of the message Communication is crucial for developing positive relationship with clients and their families, colleaques and other proffessionals Communication is any act by which one person gives to or receives from another person, information about that person’s needs, desires, perceptions, knowledge or effective state Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms and may occur through spoken or other modes. 1.2. EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK.
Explain why it is important to observe an individual’s reactions when communication with them. A. It’s important to watch how individuals react when communicating with them because you can see their reaction to what you are saying. They may get nervous, shy, upset. Or maybe happy, excited, smile and be chatty. Watching their body language and reactions is very important also when giving and receiving answers in conversations etc.
To support effective communication in my job I need to ensure that I communicate with people in a way that is most suitable for them. There are several different needs that people have in relation to communication. These are varied and depend on factors which are sensory ability, cultural background, language, self-confidence, level of learning ability or physical ability. It is very important that when communicating with people I do it at the correct level of understanding. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users.
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
2. Explain the purpose of helping other people to work effectively and efficiently a. For individuals b. For organisations 1. Describe what is meant by diversity and why it should be valued.
Be able to meet the communication and language needs,whishes and preferences of individuals 2.1Show haw to find aut an individual communication and needs,whishes and preferences As a carer is your responsability to make sure that your communication skills meet the needs of the people that you support. People have a wide range of communication needs thet involve the consideration of many different factors
ques 1.Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,to express needs; to express feelings; to build relationships; socialise; to ask questions; to share experiences to give encouragement they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
Unit- HSC025 1.1 Explain how a working relationship is different from a personal relationship. A working relationship is different from a personal relationship in many ways. In a working relationship, although you may gain a friendship, you must always remain professional. In a health and social care setting, you have to put the needs of the service user first, professionalism should be maintained at all times, so although you may not necessarily get on well with a colleague you must still keep a good working relationship. If you have a disagreement with a colleague, this would have to be resolved in a calm and professional manner, not letting feelings cloud your judgement.
It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding. Seeing a person’s body language or facial expressions can give you an idea of their feelings and emotions about any situation or event that is occurring. Having knowledge of these skills is good because it can show you if someone is maybe feeling anxious or concerned about something, which you can then try and change. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties.