Communication Channels Essay

352 Words2 Pages
DQ 1 Communication is never perfect. A lot of research has been conducted on the communication process, especially in an organization’s communication. We know the basic way to communicate. It occurs when a sender wants to send a message and translates it to a person who receives and interprets the message. The way the sender chooses to send or transmit the message is through what is called the communication channel (Robbins and Judge 2011). These channels are listed out along a continuum ranging from low or lean to high or rich. The channels range from face-to-face meetings to emails and text messages, etc.. Thus, the terms are rich or lean channels. A channel is rich when the feedback is immediate (non-verbal cues, multiple uses of the senses) and the channel is considered lean when the feedback is not immediate or not interactive (Robbins and Judge 2011). I chose the face-to-face meeting. It is a rich business channel used in organizations. It works best with non-routine messages or situations (Robbins and Judge 2011). The face-to-face meeting is listed on the top of the richness scale (Robbins and Judge 2011). The advantages it provides are the quick on-the-spot feedback, emotional cues (all the senses) and non-verbal communication. The disadvantages of face-to-face meetings include any extraneous variables that affect the person receiving the message. The receiver may not interpret the message as it was intended by the sender. I have used face-to-face meetings on numerous occasions and find it the best way to receive immediate feedback from all participants. For example, I was involved in a face-to-face meeting involving a project where criteria were required to identify patients that would benefit from a use of a hormone. It worked well for the situation because the physician's response and any questions or concerns he had were immediately

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