Communication Blockages Essay

998 WordsMar 18, 20154 Pages
C A S E A BREAK DOWN IN COMMUNICATION Linda Barry, a single mother with 3 children, was hired as an order-entry clerk for a trucking firm. Her first two weeks on the job were spent in a special class from 8:00 a.m. to 4:00 pm, where she learned how to sort, code, and enter the orders on the computer. An instructor worked with her constantly at first, and then less frequently as she gained skill and confidence. Linda was happy to have the job, and enjoyed her work schedule. When the training was completed, she was told to report to the order-entry department the following Monday. When she was first employed, either Linda failed to read and understand the printed information about her regular work schedule or perhaps the recruiter forgot to tell her that she was to fill a spot in a special shift that worked from 4:00 a.m. until noon. In any case, Linda failed to report to work on the early schedule on the first day of regular work. When she did arrive at 8:00a.m. her supervisor criticized her for lack of responsibility. Linda responded by saying that she could not work the early shift because she had to prepare her children for school and she threatened to resign if she could not work on the later shift. Because of a heavy work load and a difficult labor market, the supervisor needed Linda to do the job, yet at no room for her in the 8:00 a.m. to 4:00 p.m. shift. QUESTIONS: 1. Analyze the communication blockages in this case. Discuss ideas such upward and downward communication, listening, realistic job previews, feedback. Communication is a very important part of working in the business environment. Managers must be able to communicate with employees and employees must be able to communicate with managers in order to have a profitable business. Upward communication keeps managers aware of how employees feel about their jobs, policies and

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