However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why. Active listening allows individuals to end conflict or avoid conflict by making sure each party understands what the other is saying. Identify
What role does mediation have in counselling? People seek help from counselling and mediation for similar reasons and defining the difference between them both is important for the sessions to move as smoothly as possible and gives a clear understanding to the clients or parties involved. In counselling the focus is generally on change at an emotional and behavioral level, whereas mediation is not generally entered into to change something about themselves or their relationship but to resolve a dispute and reach a settlement (Lidchi, 2003). This essay will look at what role mediation may have in counselling, what skills may overlap and how mediation and counselling differ. Mediation is based more on gathering information to find the parties common interests, to negotiate the needs and then come to a mutual agreement, whereas counselling looks at the person, their perceptions and feelings to bring about self-exploration and change.
* Give information * Receive information * Give instruction * Receive instruction * Discuss a situation * Make a point or outline concern * Express a need * Negotiate * Develop learning. | | 1.2. Explain how effective communication affects all aspects of own work. | In my view Effective communication is a two –way process. The person communicating has send the right message, but also needs to make sure that it is being correctly received and understood by the other person or people.To communicate effectively you will need to: * Be very clear about what you are trying to say * Ensure that the person you are talking to understands what you are saying to them * Try to consider the other child s or adults points of view * Have a rapport with the child or adult you are communicating withCommunicating effectively is not always easy.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Jasper,(2003), states that, to be accountable is being able to justify our actions to others and take responsibility for them. Accountability is essential part of the professional practice because the practitioner has to make decisions and judgments in different circumstances and is answerable to those actions. As in Eddie’s
Adjust strategies and methods as needed during negotiations to achieve the desired outcome. Facilitate assessment of the negotiation team’s activities Basic Skills of Negotiation . Acknowledge the position of the other party. 2. Use active listening techniques.
“How important are the voices of individuals in shaping your understanding of other people & their worlds? “ Voices of individuals are very important in shaping our understanding of other people & their worlds. This can be expressed through the use of dialogue. Dialogue is the exchange of ideas, thoughts & feelings through speech or spoken words creates communication of an interpersonal nature. Voices of individuals may be marginalised or controlling and can be used to help people shape their understandings as well as through the use of language conventions such as pace, tone, rhyme or rhythm.
I argue when I am trying to prove a point, whether it is something I agree with or it is something I feel is wrong. Logic is very important in an argument. When you use logics, it will help to support your argument. You realize what made your argument strong, and you understand what you lacked to make your argument a success. Not only that, you will be able to learn from other people’s arguments also.
Solid preparation is a key to having success in a negotiation. “Negotiators seek to reach an agreement on specific positions on a specific set of issues” (Lax and Sebenius, 68). Being as the agreement is based on interests and positions, you should begin your preparation by assessing your own interests and positions. “You can’t negotiate effectively unless you understand your own interests” (Sebenius, 2001, 88). You will be able to get more out of the negotiation if you understand what you are looking for.
I also declare, if this is a practical skills assessment, that a Client/Interviewee Consent Form has been read and signed by both parties, and where applicable parental consent has been obtained. Communication is a complicated process that involves verbal and non-verbal attempts used by one to assist the other person to understand what they are trying to communicate. The process of communication is multifaceted and complex in its dynamic. This essay shall seek to explain the various elements, characteristics and skills required for interpersonal communication, the interplay of barriers throughout the process and how they can impact negatively in determining the possibility of its success. De Vito (2007) defines interpersonal communication as “the communication that takes place between two persons who have an established relationship; the people are in some way connected” (p. 5).