Level 2 Health & Social Care Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201 Outcome One 1.1 Identify different reasons why people communicate. People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication.
NVQ Level 2 Questions INTRODUCTION TO COMMUNICATION 1.1 Identify different reasons why people communicate To express need to share ideas and information, to reassure; to express feelings; to build relationships; socialize; to ask questions; to share experiences. Communicating it is the primary form of transmission and reception of information. 1.2 Explain how effective communication affects all aspects of own work A good communication help to understand people needs, build trust prevents misunderstanding. When communication is well set up, allows you to provide better customer service, saving time and avoiding misunderstandings. For example in the case of a member whose primary language is not English, it is good practice to make use of plain English, easy to understand.
Communication is the act of transferring information from one place to another and sharing feelings and emotions. Meggit, Kamen, Bruce and Grenier (2011:2) state that the reasons why people communicate are: to build and maintain relationships (family, parenting, community), to gain and share information, to offer support and encourage relationship, to express needs and feelings and finally to negotiate and liaise with others. Communication is also a way of exchanging information with the relevant people such as health visitor. Communication is more than just swapping knowledge it is about considering the emotion behind the information that has been portrayed. Communication can be done verbally by talking or writing, through letters, emails and leaflets, or by using body language to get your message across to the receiver.
They can value and celebrate differences in others rather than maintain an ethnocentric stance and can demonstrate comfort with differences between themselves and others. They have an awareness of personal and professional limitations that may warrant the referral of a client to another victim service provider or agency that can best meet the clients' needs. Self-awareness also helps in understanding the process of cultural identity formation and helps guard against stereotyping. As one develops the diversity within one’s own group, one can be more open to the diversity within other groups. Cultural competence also requires victim service providers to appreciate how workers need to move from cultural awareness to cultural sensitivity before achieving cultural competence, and to evaluate growth and development throughout these different levels of cultural competence in practice.
Humans naturally form social groups and identities. These groups may have common conscious or unconscious values or morals. With this individuals are exposed and may become vulnerable to influencing factors encouraging them to conform or adopt the group values and beliefs. In the helping profession, in order for the counsellor to support the client effectively the counsellor must show and feel acceptance regardless of the issue; even if it contradicts or disagrees with their morals and values. On occasion there are self-awareness unexplored problem areas that the counsellor encounters with a client.
Unit 4222-301 Outcome 1 Understand why effective communication is important in the work setting Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships. Communication is vital for seeking and providing information. We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. It is crucial to have good communication for developing positive relationships with other people. It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
1.1. Identify different reasons why people communicate. Reasons why people communicate: express needs; share ideas and information; to reassure; express feelings; build relationships; socialise; ask questions, share experiences 1.2. Explain how effective communication affects all aspects of own work. The impact of communication on own work: communication with others eg colleagues, people who use services, children; supports the development of effective relationships, helps to build trust; aids understanding of individuals’ needs; prevents misunderstandings; supports the development of own knowledge and skills 1.3.
The poem St Patrick’s College reflects the social and cultural nature being imposed upon Skrzynecki through his mother’s idea “wanting only what was best”. The use of cliché highlights the mother’s conformity with her “employer’s sons” as she was “impressed by the uniforms” suggesting that she was swayed by outward appearances, which is evident by the poet’s use of enjambment to exemplified his regret and disconnection. Highlighted in “Our Lady watched with outstretched arms” St Pat’s tried to accept the poet however this is juxtaposed by the pathetic fallacy “overshadowed by clouds” which accentuates Skrzynecki’s misunderstanding of the Catholic ethos represented in the lines “I stuck pine needles/Luceat Lux Vestra/though was a brand of soap”. His disillusionment is further explored within the third stanza as we read “for eight years/Caught the 414 bus/like a foreign tourist”. The simile is followed by the “prison like’ connotation in “for eight years” expressing his boredom and disassociation which is expressed in the lines “Could say the Lord’s prayer in Latin, all in one breath”.
We may also be putting ourselves and those around us at risk. It is easy to reveal facts about where we live and what we do when talking about ourselves and we may not necessarily know what kind of person we are talking to and what they may do with the information we have shared. In our personal lives, it is more acceptable to reveal our emotions. Often in a work setting, it is required that we display more professional conduct and talk about or display our
‘An individual’s interaction with others and the world around them can enrich or limit their experience of belonging.’ Discuss this view with detailed reference to your prescribed text and ONE other related text of your own choosing. A sense of belonging is essential for most individuals as it makes them feel needed, comfortable and secure. This is when individuals negotiate a way in which the group accepts and understands each other. Not belonging is when individuals fail to conform to each other and feel excluded. Individuals can improve belonging experiences by connecting to people, places, groups or the larger world.