Communication Essay

3982 Words16 Pages
Lynda Smith Unit 501 Use and develop systems that promote communication (SHC51) 1 & 1.1 I have an obligation and duty to ensure that effective communication takes place with those who I work with, come into contact and communicate with as part of my own role. I work and share information with colleagues within my team communicating in a number of ways. These include staff meetings where I communicate verbally and listen to other staff members about families we are presently working with. Doing this allows a dialogue of communication between staff members that allows opinions, suggestions and strategies to be shared that we can then use as ways of working and communicating effectively with families. For example I shared my knowledge with a staff member who needed advise about a young girl who was using inappropriate sexualised language and behaviour. I gave a handout to the staff member that detailed guidelines of age appropriate sexual awareness and behaviour. The staff member used this as a baseline to compare the child’s own understanding and behaviour. From this she ascertained that the child was displaying some inappropriate behaviour, she spoke with her senior, and it was agreed after seeking permission from the child’s parent to complete one to one sessions with the young person around appropriate and inappropriate touch. I have previously worked with families who have complex and difficult needs. My role involves supporting and helping these families achieve better outcomes. In order to this I need to be able to communicate effectively, taking into account the individual needs of each family member and adapting my communication approach accordingly in order to achieve effective and meaningful outcomes ensuring the communication needs of those I work with are addressed. For example; some families struggle with reading skills. 1.4 I was able
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