Communication Essay

1252 Words6 Pages
Unit 1 – communication and professional relationships with children, young people and adults Outcome 1: understanding the principles of developing positive relationships with children, young people and adults Assessment criteria 1.1: Explain why effective communication is important in developing positive relationships with children, young people and adults Effective communication with children, young people and adults Good communication is central to working with children, young people and adults. It helps build trust and encourages them to seek advice and use services. It is key to establishing and maintaining relationships, and is an active process that involves listening, questioning, understanding and responding. You should always communicate with them appropriately to match the stage of development, personal circumstances, and needs of the person you are talking to. It is important to be able to communicate both on a one-on-one basis and in a group. Communication is not just about the words you use, but also about the way you are speaking and your body language. You need to feel and show empathy and sincerity, and above all, listen. You need to take account of culture and context. For example, you need to be aware and communicate appropriately if English is an additional language, or the child is disabled or at risk of under-achievement or other poor outcomes. Effective communication extends to involving children, young people and adults in the design and delivery of services, and decisions that affect them. It is important to consult the people affected and consider opinions and perspectives from the outset. Another
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