Mixing with different people can help us to overcome fears and prejudices having people from diverse backgrounds in the work place will bring different talents, skills and knowledge. I have to be sensitive to peoples needs and respect their abilities, background, values customs and beliefs and by considering the opinions, circumstances and feelings of my colleagues and customers without judgement of race, religion, position, circumstances, status or appearance. By trying to always listen to people and be open to other points of view and by treating everyone in the same way and don’t laugh about other religions and customs. By being polite, tolerant and patient with others and don’t use language or behaviours that could be offensive and misinterpreted. I can then learn from other just by listening and asking for help when needed, or I can observe them if they are doing a task that requires expertise or great precision.
Take an interest in their likes and dislikes, and ask them about their hobbies etc, to show you are interested. When you are talking with, or listening to them, ensure you maintain eye contact with them by lowering yourself down to their level, which gives them the same level of respect that they would be expected to show an adult. It shows them that they are considered an equal by you. It is very important that you are a good role model yourself. How they see you speaking to, interacting with and treating others, will have a massive effect on them.
This is the ability to be you without pretence or façade. This is also called genuineness; it is the most important attribute in counselling according to Rogers, in this the counsellor is keen to allow the client to experience them as they really are, the therapist being authentic. Unconditional Positive Regard: (UPR) this is a non-judgemental, Respecting and accepting the other person as they are, Rogers believed that for people to grow and fulfil their potential it is important that they are valued as themselves. The counsellor has a genuine regard for the client, they may not approve of some of the client’s actions, but the therapist does approve of the client. The therapist needs an attitude of “I’ll accept you as you are.” The therapist must always maintain a positive attitude to the client at all times.
If unable to communicate service users would be denied this right. In my role as a volunteer I must communicate effectively with all manner of individuals and I have to be aware of how my non verbal communication can be off putting to some individuals. For example, my height can intimidate, my accent can be misinterpreted as aggressive/authoritarian, my tattoos and clothing could be seen as a comfort to someone who identifies with that fashion. All of these issues can impact on communication with an individual who has specific communication needs. By ensuring that I am on same level by sitting down, and by speaking slowly, clearly and calmly, I can ensure that the individual is comfortable and happy to talk to me.
As a Human Service Professional it is vital that we understand and treat each client as an individual. A lot of times the client may think that they are only being seen or treated for one problem but it is rare that a client has a single issue. In all actuality one problem could be the central cause or influence to many other problems that the client may be facing. In this profession it is critical that to be able to help clients you have to be able to listen. As a professional we have to pay very close attention to what the client is trying to say with verbal and non-verbal communication.
When your in a discussion with an adult it is fair to say everyone will have different views, some adults expect you to have the same views as themselves, your not always going to agree on matters, as long as you show mutual respect and be professional the best way to get over this is to communicate effectively and respect each others views, as long as you are able to support other adults then you are on the right path, when the compromise has been met you can for example ; Show you're approachable Demonstrate positive behaviour Give support as and when it is required Demonstrate your listening skills Show commitment Show respect Don’t gossip about work colleagues Respond politely When we are communicating with adults it is important to address them by their preferred title this in turn is showing respect, for example ; Mrs Haribo or Marcia With adults you are communicating with you can use more complex language, (whereas children you have to keep it clear and to the point so they understand what you are talking about) it is important for them to feel comfortable with you, especially since you are going to be working closely with them in the classroom, you have to show them That you area a careing individual Respect their wishes in the setting Communicate politely and courteously Give them all the support they need Listen to their views Ask questions on a need to know basis Always try to handle disagreements with adults in a way that will maintain a positive relationship This will make it easier to work in a team and therefore less likely to cause friction in the setting, this will also make you a good role model for children as well as the adults It is essential that teachers establish positive relationships with all children. You can establish respectful professional relationships with children and
It is easy to imagine how a young person’s needs and wishes might be lost when so many people are responsible for fulfilling the parental role. It is essential that the young person’s opinions are respected by the supporting adults and that their views are expressed and taken into account regardless of age. It is also important that you are able to facilitate the communication of the service users wants, needs and wishes to other professionals within the care setting. Communication is not just about the words that you use but also your manner of speaking, body language and above all the effectiveness with which you listen. To communicate effectively you need to take account of culture and context, for example when English is an additional language.
Communication in health and social care or children’s and young people’s settings ; Unit 21 1.2Q;HOW DO YOU ENSURE EFFECTIVE COMMUNICATION ACROSS ALL ASPECTS OF YOUR OWN WORK? First and foremost is the person you are supporting, speak clear and not too fast do not use jargon use relaxed body posture and no distracting noises like the tv or music. There are also their family and friends, who are likely to be involved in the support plan and good communication builds good relationships with others. We will also have to communicate with colleagues and with other professionals, The way we communicate will be different depending on the person we are communicating with. 1.3Q;WHY IS IT IMPORTANT TO OBSERVE AN INDIVIDUAL’S REACTION WHEN COMMUNICATING WITH THEM?
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues
Professionals will combined their skills and experience to meet the holistic needs of an individual, although for this to work well good communication and understanding of each different agency is needed. This prevents abuse as it is allowing several agencies to work together closely so it is all of their responsibility to pick up on if the individuals needs are not being met or if abuse is happening. Working in partnership with adults using services, families and informal carers Working in partnership with adults using services, families and informal carers encourages more trust and empowerment of people using the service as they are likely to feel more confident talking about their worries fear and abuse. The equality should encourage the growth of self esteem, self confidence and the strength to stop accepting abusive situations or behaviour as normal. Working in partnership with adults using services, families and informal carers also ensures an agreed approach that all involved are aware and so it can be monitored from more than one person which allows more than one point of view.