Outcomes | Assessment requirements | | To achieve each outcome a learner must demonstrate the ability to: | L1. Be able to explore howcommunication skills areused in health and social care | 1.1 Apply relevant theories of communication to health and social care settings. | | 1.2 Use communication skills in a health and social care settings. | | 1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings | | 1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs in health and social care settings. | L2.
This assignment will describe how communication skills are used in health and social care sector. It will also explain some of the factors that can restrict or encourage communication and which verbal and non-verbal communications affect the communication cycle. Relevant Theories: Any health and social care department consists of different types of service users. As a care provider we need to implement several types of communication techniques through knowledge, experience and skills. As per the theorists who have made the valuable researches and recommendations in order to involve the effective communication.
Assignment Practice Unit 1: Developing Effective Communication in Health and Social Care An introduction to key terms and definitions In this report, I will be talking to you about interpersonal interaction, the effect of communication in health and social care settings and also explaining how different communication skills can be used to form relationships with service users and how it can be not effective. I will also be talking about two theories of communication (Tuckman and Argyle) and how they help service providers to have a better communication. Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages. One example of interpersonal interaction is facial expressions, in a health and social care setting, showing that you are happy and smiling will show patients and service users that you are approachable and it will make them feel comfortable talking to you about their problems. Another example of interpersonal interaction is body language, in a health and social care setting, showing a good use of body language by having a good posture and engaging with the patients is good as it will also make patients and service users feel comfortable around you.
Creative and Therapeutic Activities in Health and Social Care P3-IdentifyLegislations, guidelines and policies relevant to the implementation of creative and therapeutic activities * Health and Safety at Work Act 1974 * Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) * Control of Substances Hazardous to Health Regulations (COSHH) 2002 * The Manual Handling Operations Regulations 1992 * The Health and Safety (First-Aid) Regulations 1981 * The Disability Discrimination Act 1995 The role of the professional when planning creative and therapeutic activities | To challenge inappropriate behaviours in others | To recognise the needs of service users and others | To treat others with dignity and respect | They have to treat people fairly and without bias and about creating conditions in the workplace that encourage and value diversity and promote dignity | The service users have to be treated with dignity and respect and are committed to ensuring that all employees are provided with a safe working environment which is free from all forms of bullying, sexual harassment and harassment. | They need to listen to the clients, be sympathetic, and offer kind words of encouragement. | Negative habits might spill over into the outside world. Employees have to speak to the clients with professionalism and positive speech | They need to be motived enough to work independently and get things done without any instruction and they need to have Positive Attitude towards Work,"can-do" attitude * They need to have an interest and ability in art, crafts, drama and music * They need to be creative and imaginative * They need to have a caring and encouraging attitude * They need to have good communication skills * They need to be friendly so that the client won't be in an awkward situation |
| | Evidence | P1 | Explain the concepts of equality, diversity and rights in relation to health and social care | | 1 | | Powerpoint | P2 | Describe discriminatory practice in health and social care | | 1 | | | P3 | Describe the potential effects of discriminatory practice on those who use health or social care services | | 1 | | | M1 | Assess the effects on those using the service of three different discriminatory practices in health and social care settings. | | 1 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | Assignment brief Qualification | BTEC Level 3 Extended Diploma Health and Social care | Unit number and title |
About social care 2 1.1 Apply relevant theories of communication to health and social care settings. 1.2 Use communication skills in social care settings. 1.3 Review methods of dealing with inappropriate impersonal communication between individuals in health and social care setting. 1.4 Analyse the use of strategies to support users health and social care service with specific communication needs in health and social care settings. 2.1 explain how communication process is influenced by values and cultural factors in health and social care settings.
posture, facial expression, touch, silence, proximity, reflective listening) • Communication variation between cultures (e.g. eye contact, gestures, proximity) • Theories of communication: (e.g. Argyle’s stages of the communication cycle, Tuckman’s stages of group interaction, SOLER). 2 Understand factors that influence communication and interpersonal interaction in health and social care environments • Environmental factors, (e.g. setting, noise, seating, lighting, space, time, positioning) • Factors (positive and negative) (e.g.
If i need help on handling information , i can ask my senior on shift ,any of the nurses on shift ,clinical lead ,colleauges and my manager. 2.2 explain what actions to take when there are concerns over the recording ,storing and sharing of information. I should inform my senior over my concerns,if my concerns are not addressed then i should inform the manager as soon as possible so that it can be dealt with in an appropriate and proffesional
Assignment 202 Task: A Identify two standards for each of the different aspects of social care work listed below. Ai) Confidentiality and sharing information See page ? Aii) Equality and Diversity See 203 Aiii) Health and safety Reporting the Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) 1995 Control of substances Hazardous to Health Regulations (COSHH) 2002 Aiv) Personal development Health and Social Care Act GSCC Codes of Practice (6) Av) Safeguarding and protection Public Disclosure Act (Whistleblower) Rehabilitation of Offenders Act (CRB`s) Avi) Explain what a PDP is, and what it should include Personal Development Plan is a document that records your work and progress. This should include your objectives for your development, skills, progress, knowledge, timescales, personal requirements, achievements and aspirations. Avii) Identify three people who might be involved in providing information and feedback for a personal development Manager/ Supervisor because she gets feed back from the service users I have visited.
It is a way for professionals to embody and project change, to make a difference. Furthermore, the main focus of this paper is to define health care communication with emphasis on the relevancy of effective personal health care communication with other health care professionals, clients, and patients. It will also discuss the relevancy of effective professional health care communication to health outcomes as well as how the lack of effective personal and professional health care communications can contribute to poor health outcomes. The theories and principles of therapeutic communication in health care settings for the health care professional will also be incorporated. Definition of Health Care Communication According to the Centers for Disease Control and the National Cancer Institute, health care communication is "The study and use of communication strategies to inform and influence individual decisions that enhance health."