Communicate in a Business Environment Essay

2724 WordsSep 28, 201411 Pages
Communicate in a Business Environment By knowing the purpose of communication you know how to respond, to whether it is designed to start a debate, send a message to people or just a general information briefing and know how to interpret the information. It is important for me to know the purpose of communication when I contact another company as I need to find out information and normally very specific information, so the purpose of my communication is information retrieval. Whenever anyone communicates they are transferring information, an opinion or a message so this needs to be clearly laid out so the purpose remains clear. Knowing who your audience is it is easier to adapt your communication to make it audience acceptable. If a business man with many years of experience will be able to understand more complex business jargon where as a new employee to a business would need things explaining in a jargon-less way, unless you also clearly explain what the technical term means but this can be time consuming. In my work I deal with customers and I have to be mindful not to use any form of jargon, this is useful because customers may become confused when presented with terms they don’t understand. In a business environment there are several methods of business communication. · Emails- which provide an instantaneous medium of written communication worldwide. · Reports- important in documenting the activities of any department. · Presentations- very popular method of communication in all types of organisation, usually involves material such as; copies of reports or materials prepared in Microsoft PowerPoint or Adobe Flash. · Telephone meetings (phone conferencing) - allows people to speak long distance. This is something we use frequently in National Grid as we hold weekly t-cons with our operations teams. · Forum
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