Commu Nication in the Workplace

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Communicating in the Workplace. BCOM/275 04/09/2012 Barbara Mallory Assignment 1.1 from Ch. 1 of Communicating in the Workplace. Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks in the chart below. Misunderstanding #1 Who was the sender? The sender of the message is my Manager. Who was the receiver? I am the receiver of the message. What was the message? I am being given instructions by my manager on how to do a transfer order and ship out an order under our Dallas account instead of ours. What channel was used to send the message? I was given personal verbal instructions. What was the misunderstanding that occurred? I did not get the correct instructions of which account I was suppose to use, causing for us to pay for the shipping charges. How could the misunderstanding have been avoided? Should I request my manager to clarify his verbal instructions the mistake could have been avoided. Bring your completed chart to class for sharing in small groups. After each group member has shared his or her example with other group members, answer the following questions: What did you learn about the communication process from this activity? The giver of the instructions must be plain and vivid to avoid confusions and on the other hand the receiver must make certain that he understood well the instructions correctly. What seemed to be the main causes of the misunderstandings? Confusion arises when the giver of the instruction was not able to express himself clearly to the receiver and the receiver did not clarify some points which were perplexing to him. Misunderstanding #2 Who was the sender? The sender of the message was my credit card company. Who was the receiver? I
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