When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
Lisa Young Unit 4222-260 Support effective communication with individuals with sensory loss Know different methods that can support communication with individuals with sensory loss 1. Identify specific methods of communication that may be used with individuals with sensory loss that utilise hearing, vision and touch Sight Loss For a person who has Dementia who has sight loss we would help them by making sure if they wear glasses that they wear them but the most important of all is to make sure that the glasses are kept clean at all times. Hearing loss For a person who has hearing loss they can feel very frustrated and isolated and the way in which we would help would is to use sign language as this would be a very useful and effective means of communication. Also if they are deaf is to make sure that they wear their hearing aids at all times and they are
By assessing their needs accessing their needs and getting required information about their communication needs you can find out the best way to communicate with a certain individual. By not using the correct aids and equipment, such as hearing aids, can make individuals feel isolated or they may even hold back on communicating at all. 3. Analyse features of the environment that may help or hinder communication. Some features that will help or hinder communication are things like lighting, if the lighting is poor they may not be able to see sufficiently and may not understand you, whereas if it is good they will be able to see what is going on around them and also will be able to see what you are doing or saying.
Another complex need could be those with eye sight issues, as they may need to use touch to understand something. If a service user has a physical disability this can also effect communication. It may affect verbal communication if their facial muscles or vocal cords are affected. If their body movements are limited it may affect their non verbal communication. All
This would make it difficult for the service worker to communicate information to the service user. Learning disabilities can also affect a service user’s ability to communicate. While speaking to a Speech and language therapist, I learnt that service users with Semantic-pragmatic disorder find it difficult to effectively communicate with others. Semantic pragmatic disorder causes delayed language development and have difficulty following conversations. This means that the service user cannot fully communicate their feelings and opinions and would struggle to convey what is wrong with them
If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly. They may ‘give up’ if they feel under pressure. • Eye contact and visibility, body language. Much of communication is visible. If a person can have eye contact with you and pick up o body language and other visual cues it will help their understanding and communication.
· if something isnt understood, rephrase rather than repeat. · speak a little louder than usual. · speak a little slower than usual but not to slow that is destroys the speak rhythem. 1.3 There are many different facts that can have an impact with people with sensory loss because communication and awareness play a big part in peoples lives. The negative side of sensory loss is that they may find it hard to feed themselves, dressing themselves and that their mobility may deteariate.
Non-verbal communication can help but be careful when using hand gestures as they may be the same in a lot of cultures but may be very offensive in another always research. Distressing situations are a part of life we can not always avoid them such as the death of a family member or friend, but we can try and help the person through the distressing time by showing that you are there if required if they would like to talk or that you are able to get somebody else to talk to like another colleague, friend or relative, but without putting pressure on the person as this could cause more distress or agitation. Be aware of your own body language in these circumstances and approach them in a calm, open and non threatening manor make eye contact and show you are willing to
People resist change for several reasons. Some people resist change because of poor communication. The changes may not be communicated thoroughly or efficiently therefore leaving people confused and more inclined to resist; miscommunication can cause resistance. Fear of the unknown is also a reason to resist change. People may be scared to do something different because they don't know what the outcome will be; they are scared to take a chance or a risk.
Finally, sometimes having advocates or carers can be a problem if the person addressing the special needs person talks to their advocate rather than them. This can insult the patient, as they may feel undervalued or insulted. Communicating through special needs requires a lot of training in order to communicate successfully with no