• Ethical Violations: Some sales reported were greater than total cash register receipts ➢ Employees were pushed to be results and sales oriented. • No camaraderie between the sales personnel: Not willing to help each other out during down times, slow periods. Clerks would attempt to steal sales from other departments. • Employees felt pressured to make sales. • Poor communication after Mr. Barton discontinued the tally system.
Though John had sympathy for the family pressures she was facing, but her unpleasant behavior was affecting the efficiency of the entire team and the organization. On the other hand, Andy another employee with CES and a team member for the waste management committee, made it worse by creating negativity in the mind of Vincent on the very first day of his office. Vincent resigned his earlier job because of the internal politics and did not want the same issues again. Vincent tough tried in altering Gwen’s job description but knew she won’t be satisfied with that too. John’s inability to anticipate issues and take up steps to resolve the conflict arising due to the Vincent’s presence is harming the output of the organization.
Frank may be the leading salesperson who has to deal with the situation when it actually happens (customer dissatisfaction). Ricardo, on the other hand, coming from a different culture with a different work experience may be the one that feel hostile regarding to Frank’s response, or depending on the scenario. Louise has lost her leadership skills in handling the situation after sensing of what her team is likely to be thinking and feeling in the situation. 2. How does Louise's personality (according to her MBTI score) play a role in this scenario?
Customers will refuse to shop and they will also complain to managers if they feel that an employee is wearing there clothing in an unprofessional manner, which can ultimately hurt the employee in the job. Keeping up appearance is a necessity in the workplace. Polen 2 Appearance also affects us within our social group. When a person is in a certain social class people expect them to dress as though. If a person is dressed different they may be treated different because of that.
Some employers think that people with learning disabilities cannot be independent and would not be able to keep a job. People that stereotype others are at a disadvantage as they ignore the diversity within a group and convey negative vibes and attitudes; Sutton & Stewart (2008), state that ‘stereotyping allows no room for individuality, and is generally negative. It stems from our deeply embedded, and often condition, conviction about others, and may be due to fear or lack of understanding about people different to ourselves. In a counselling setting, this would cause harm to the client and damage the relationship between the counsellor and the client as is suggested by Sutton & Stewart (2008), ‘stereotyping can have a damaging effect on the therapeutic alliance. To remain neutral, and to prevent putting barriers in the way, counsellors need to listen to themselves carefully for any signs of ‘putting their client into a niche`.
When companies use unfair processes and discriminate according to looks, it hurts the potential employees and the retailer; if someone doesn’t fit a “look”, it doesn’t mean that they are not qualified for the job. A company should not judge on looks, but whether the person is qualified for the job and
At first glance, both Francois and the sales staff are not working in harmony or synchronized together. Indeed, leadership is a relationship based on mutual exchange between leaders and followers (Iszatt-White & Saunders, 2014:107). Knowing that the new manager lacks in product knowledge of IT industry and managerial experience, the team are sceptical about his arrival and they don’t necessarily look up to him at first. He still manages to learn quickly the product range and manufacturing processes but his acceptance among is still unproven. Thus, by applying Hogg’s social identity theory, we see from the follower’s perspective why they have a hard time with Francois.
They are afraid if there are any inevitable consequences when they are doing so. Besides, the operation and management in every department is not uniform. It is difficult for the managers to monitor each of the department and also difficult for the auditors to detect the fraud made by the company. WorldCom also lack of communication between their employees and top management. As through communication, departments could exchange information, getting new updates and decisions can be made through the reporting.
It was Mike’s plan to work in some of the various departments and learn more about the day to day operations before taking on senior management. In addition he admitted to not having skills in leading job execution, “it [business school] didn’t teach me how to get the job done or the execution of a decision” (Rowe & Guerrero, 2011). This lack of leadership would prove to be critical in managing his new employees, as he would need interpersonal techniques to gain the trust of other managers who wanted his job and felt his success was a bi-product of nepotism. His lack of leadership would also affect his ability to bring positive change to the culture of the organization as a whole. Though Mike was aware that the store was failing to meet financial goals, upon