I will then go on to look at minimising conflict using a recognised technique and how the adverse effects can be minimised. Causes and Explanation Because there are a variety of personalities within the work place it is inevitable that there will be conflict at some point and this could be for any number of reasons; * Different Personal Values; at some point you may be asked to complete a task that conflicts with your ethical standards. When work conflicts with personal values conflict can arise very quickly and this can be overcome by trying not to ask people to do tasks that you know will cause them distress due to their beliefs/values. * Unpredictable Policies: When rules or policies change within the workplace and those changes are not communicated clearly, confusion and conflict can occur. It is essential to inform people of changes and why these changes are happening as when you are aware of why something is being altered you are much more likely to accept it.
Example: to meet our physical needs Give 3 other examples: * Build good interpersonal relationships ** Helps us to work together as a team to let our needs be known Think about your work setting. There are lots of reasons and ways that you communicate with each other, these can be affected by factors outside of the working environment. 2. Have you ever come into work when you have been in a bad mood? Yes?
People also communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. 2. Explain how communication affects relationships in the work setting If a workplace isnt communicating properly, relationships in the workplace could suffer. When there is miscommunication or no communication, relationships will start to fall apart. This can all be avoided, however.
Communication affects relationships in many ways in the work setting. For example with colleagues, the manager or supervisor and also the parents of the child and the child. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party. The message must be understood correctly to have a response.
Before making a decision, the manager will consider the task in hand, the people involved and those who will be affected (such as customers). Various internal and external factors may also affect the choice of leadership style used. Internal factors include the levels of skill that employees have. Large teams may have members with varying levels of skill. This may require the team manager to adopt a more tell style, providing clear communication so that everyone knows what to do to achieve KPI success.
Unit 1 1.1 Identify the different reasons people communicate. People communicate to share ideas and concerns when devising a care plan for a resident. People communicate to share their experiences and any relevant information of the shift and residents when handing over to the staff coming on duty. 1.2 Explain how communication affects relationships in the work setting. Good communication enables individuals needs to be met, it’s a fundamental skill needed to form relationships in and out of the workplace.
The more effort and practice you put in, the mire instinctive your communications skills will become. Communication between people enables us to exchange information and ideas. It also helps people to feel safe, to form relationships and to develop self-esteem. Poor communication can make an individual feel worthless, vulnerable or emotionally threatened. Effective communication is direct because you go straight to your point without no one or nothing in between, so basically you just everything done without interruptions.
Unit 1 1.1 Identify different reasons why people communicate People communicate for different reasons e.g) * To express needs and wishes * To share information and ideas * To express feelings * To build relationships + socialise * To ask questions and share experiences 1.2 Explain how effective communication affects all aspects of working in adult social care setting Effective communication affects all aspects of working in adult social care because if you don’t show effective communication the person you are communicating to may not understand what it is you are saying or asking. They may also misinterpret what you mean therefore giving you an invalid response. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe an individual’s body language when talking to them to make sure they fully understand what is being said, although they may sound like they understand they might look confused or may not be listening. In face to face communication the person listening may not always communicate verbally, and instead answer with a nod or shake their head therefore it’s important to pick this up for effective communication. 2.1 Explain why it is important to find out an individual’s communication and Language needs, wishes and preferences It is important to find out an individual’s language needs because not Everyone communicates in the same way.
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
1.3 Analyse the barriers and challenges to communication within own job role The barriers and challenges of communication within my role could be • a break down of communication (lack of understanding) • lack of message clarity • distractions • Distance – and resources not working effectively. Communication within my role is extremely important this can work as a relationship building skill to perform basic levels of management to effectively lead and manage a team, the general social care code of practice states that communication should be open, accurate, appropriate and conducted in an appropriate way, by communicating this way and leading by example staff members will gain trust and confidence. Barriers could be communications were abbreviations are being used and others do not understand, Slang or Jargon is being used within the environment