Classic Airline Marketing Concept

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Classic Airline Marketing Solution Classic Airlines is an organization that positions fifth in size in the airline business, which states profits of $10 million in the previous year that maintained profitability throughout its 25 years of its existence. However, Classic is not freed of the challenges that trouble its industry. Senior management of the airline were given the difficult task with concentrating on issues such as the drop in stock prices, decline in sales, damaging media responsiveness, weakening in customer loyalty program, and climbing gasoline prices that causes decline plans in every department of the organization. Define the Situation Issue and Opportunity Identification Obtaining a solution that concentrates on the declining sales without increasing budgeting costs requires careful planning and organizing of a productive marketing plan. Classic Airlines will address declining sale and decreased customer satisfaction by introducing a marketing plan, which will improve customer satisfaction. The critical issue Classic Airline faces is maintaining profitability while fuel costs continue to rise. With its competition experiencing similar issues, Classic Airlines will be able to identify its cost cutting tools to turn the negative into an opportunity to support a positive return for their shareholder’s wealth. The Customer Loyalty Report shows that membership in Classic Rewards is down nearly 20% from last year (University of Phoenix, 2011) which translates to more than 160,000 loyal customers who are now flying with other airlines other than Classic (University of Phoenix, 2011). Including losing its frequent flier customers to the competition and on average number of flights per member is down more than 20% also (University of Phoenix, 2011). At this point, the executives concerns need to be more with understanding what caused those figures to

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