City & Guilds Level 3 Diploma in Health and Social Care (Adults)

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206 - UNDERSTAND THE ROLE OF THE HEALTH AND SOCIAL CARE WORKER Ai Explain 3 differences between a working relationship and a personal relationship. You are allocated a workplace with colleagues and service users you may not get on with, but in your personal life you can choose friends you like. You do not discuss personal issues with colleagues or service users as you would with close friends. You must adhere to all policies and procedures in the workplace whereas in your personal life there are no set rules. Aii Give 2 examples of different working relationships in an adult social care setting. Carer and service user. Carer and managers. You would address a manager in a more formal manner than you would a service user. Aiii Explain why it is important that social care workers work in partnership with individuals using the service. Other people are trained in different areas to give specialist care ie, speech therapist, doctor, social worker, outreach team, advocate, occupational therapist and other health professionals and organisations. They may be able to provide useful information to support us in our work and we may be able to provide useful information to support them in their involvement with the service user. If there are communication problems a colleague or family member may be able to share information on how best to communicate with them. Aiv Identify 3 ways of working that can help improve partnership working. Teamwork. Good communication skills. Sharing of all relevant information. Av When people with different views and expertise are working together, they may disagree about the best way forward. Identify 5 different skills or approaches that might help resolve conflict. Ensure everyone has a chance to air their views. Listen carefully to others without butting in. Try to reach an agreement or compromise using an
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