Cis 321 Milestone 1 Essay

377 WordsMay 10, 20142 Pages
PROBLEM STATEMENT MATRIX |PROJECT: Service Request Tracker |PROJECT MANAGER: | |CREATED BY: |LAST UPDATED BY: | |DATE CREATED: 03/11/2014 |DATE LAST UPDATED: 03/11/2014 | |Brief Statements of Problem, Opportunity, or |Urgency |Visibility |Annual Benefits |Priority or Rank |Proposed Solution | |Directive | | | | | | |Lack of automation and service request | | | |1 |New Service Request | |accuracy results in unsatisfactory service |6 months |High |N/A | |System Development | |provided to customers | | | | | | |Inaccurate customer hardware configuration | | |$3900 |2 |New Service Request | |records results in wasted time on technician |6 months |Medium |1 service request | |System Development | |visits to customer | | |visits/week | | | | | | |($75/visit) | | | |New system will

More about Cis 321 Milestone 1 Essay

Open Document