Cirque Du Soleil

1098 Words5 Pages
Honor Code – I pledge on my honor that I have not given or received any unauthorized assistance on this assignment. Cirque du Soleil is a circus initially founded in Canada. Street performers, clowns, acrobats and gymnasts from all round the world offer a high-level theater and dance dramas. In less than 20 years the company grew fast and developed its shows to North America, Europe and Asia. It became the most famous circus in the world. Laliberté, Cirque’s founder and managing director, considers his “product” as a luxury good, focusing on median and high-income households. At Cirque, the marketing area is limited to distribution, transit time, price and promotions. Initially, a tour lasted three years and the ambition was to marvel the audience with awesome spectacles, hopping that word of mouth would operate before they come back. Thanks to an amazing customer experience, some spectators became devoted fans. Cirque grabbed this opportunity and built fan clubs to reach them for free. They created websites and gathered their contact information to use as presale marketing base. With this strong database of more than 90,000 fans, Cirque moved to shorter stops on tour, offering fewer shows on each location, to create a strong demand that would not be entirely satisfied. It also increased the number of locations by investigating smaller cities in the USA. That way, Cirque reduced the length of a tour and improved its revenue. Though Cirque bets on a great customer experience, its strategy is entirely focused on what it considers as its main key resource: its human capital. Laliberté’s vision is to build a creative environment where the best artists can express themselves. He believes that by optimizing their creativity, he will have the best show ever. It starts by hiring the best people: casting directors travel the world to find the finest talents. Yet,
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