Case Study Chris Peterson

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Anne Marie Kengne Leadership MBA Case Study: Chris Peterson at DSS Consulting 1. Discuss the problem Chris Peterson was facing Chris Peterson had experience as a project manager in charge of implementing new technology in small schools district, in the past she had been successful in leading short term consulting projects. Based on this, she was chosen to lead a new cross-functional team. This was the first time that Chris Peterson was going to lead a permanent team. Many issues arise here for her: * Leading a team instead of individuals * Leading a long term project instead of a short term consultation * Implementing a new strategy that management was still testing and that was likely to change * Team members doubts about the new strategy and its impact on them Chris Peterson fully embraced her role as a team leader but completely lost sight of the organization strategy. * DSS…show more content…
Chris Peterson new responsibilities were: * Building relationships with the school districts in her designated region and providing a full range of DSS consulting services to them as well * Developing new consulting offerings in response to district needs She failed in developing a program that would meet the interest of larger districts. She made a mistake by quickly relocating her team even though they did not have to work together right away. She also made the mistake of asking feedback from outsiders before other team members inside DSS, her team ended up with various feedback that could not all be addressed. While at the same time receiving very little responses from the inside, which meant lack of interest in their product, and that should have a raised an alarm. 3. Which option is the best?

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