Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy. The main aim and goal of customer service is customer satisfaction. Customer satisfaction is a term generally used to measure a customer's perception of a company's products and services. How to set up a customer service programme? 1.
The Effect of Employee Engagement In Reward Systems and Performance Management Introduction The success of any organization rests on the strategic management of its employees. It’s vital for an organization to attract, motivate and retain the best talent available to achieve and sustain a long-term competitive advantage. To achieve this the Human Resources Department must design a performance management system that not only links employee performance outcomes and expectations to its strategic goals, but also uses the system as a tool to improve employee productivity as well as recognizing employee accomplishments, all while emphasizing the employee’s role in the process. The challenging part is motivating the employee to increase and sustain productive behavior. An organization’s reward system can be used as a motivational tool if the rewards being offered are considered valuable by the employee.
The global concepts of communication and empowerment are the centerpieces of the new organizational structure. The analysis also examines individual and unit performance expectations that must be maintained or improved during the process. The key to effective leadership is communication skills. The success or failure of the acquisition pivots around management effectively communicating directives and initiatives that will form the foundation of the new organization. A Leadership Plan for the Merger/Acquisition The success or failure of a merger or acquisition depends on the skill and integrity of the organizations’ leaders.
This advanced tool that information can be also used for employee development. It highlights training needs and gives guidance. By using performance management system companies can ensure that fairer decision making vs. development. An organisation benefits as it put standards in place what the organisation sees what is expected and what is perceived. Treating employee employee`s fair increases the company ability to stay consistent and employees more like to stay loyal.
It is very important for the work to be planned out in advance to ensure success. Planning equates to creating expectations for performances and goals for the teams and the individuals to make sure they achieve their organizational objectives. It is also very important to get the employees involved in this planning process because will help them to understand the goals of the company. It also helps the employees understand what is expected of them to get doe for the company, also they will see and learn why it needs to be done and how well. Monitoring performances of employees needs to be done on a constant and continuous basis.
Lean Systems maximize the value of a company’s activities by removing waste and delays. A lean System uses a JIT (just in time) system. JIT systems organize a company’s resources to realize benefits. The Theory of Constraints wants to improve performance by improving the bottleneck. The goal of TOC is to make sure the organization performs to the maximum level established by the constraints.
MEMO: Griswold Industries Performance Improvement Strategy I would like to take this opportunity to highlight some of the ways in which applying organizational behavior techniques will improve the overall performance of Griswold Industries. Specific observations and experiences within my organization have given me perspectives and ideas relating to the following areas. I will highlight ways in which we can improve performance as it relates to lost time and safety violations, productivity and employee satisfaction as well as a new dynamic organizational structure given the changes recent within the organization. These will all contribute to making Griswold Industries a more successful and profitable organization through this transition. First, I would like to address our current LTIR (Lost Time Injury & Illness Rate) and the steps to improve it.
Assignment 102.1.A Managing activities of teaching, training and development Variant 2 The purpose of “Training and development” in X organization is to develop and support its staff so as to ensure a higher quality customer service and customers’ satisfaction. The main tasks are: * Optimization of the services that the company provides to the customers and enhancement of administrative efficiency through upgrading the information systems ; * Improvement of the qualifications and skills of the employees through training, mentoring so as to stimulate career and professional development within the organization ; * Staff motivation through improvement of performance –based bonuses scheme ; * Improvement of internal communication at all levels within the organization, particularly the feedback system; * The establishment of system for evaluating the effectiveness of internal trainings, aimed at improving their quality. Analyzing the needs of training / TNA/ The process of training and development in this organization includes the steps of determining training needs, developing a personal development plan ,creating programs, selecting trainers/ training organizations, conducting training and evaluating its effectiveness . The process of training and development of employees is also associated with the process of performance management, where on the basis of the annual appraisal can be identified the need for development activities for the employees. The first step in designing an effective training and development program is to conduct a needs assessment.
Then they can be motivated. We should motivate the employees by giving rewards for their performance. The foremen should get rewards based on their work and relationship with their managers and salary employees. They should be given training the importance of industrial engineering as it is very important when they get promoted to area manager. Next the relationship between managers and foremen should be better.
Monitoring appropriate systems to improve organizational performance at Marks & Spencer 3.1 Design systems to manage and monitor quality standards 1*The ISO 9000 aims to set up and document a system for ensuring the output quality of a process. It is currently funded by the International organization for Standardization To control this quality of standard Marks and Spencer could use Total Quality Management: 2*Total Quality Management is the management approach of an organization centered on quality to improve customer satisfaction while still managing to meet stakeholder needs and expectations effectively and efficiently Total Quality Management has three basic principles that Marks and Spencer can apply to monitor their quality standards: A-Satisfy the customer; for Marks and Spencer to satisfy their customers they are going to need a high quality standard of their food as they charge higher prices than rival companies such as Tesco’s and Sainsbury’s. Consequently if customers find faults in the Marks and Spencer food they are likely to make a bigger complaint because they are paying that extra amount in hope that the food will be better quality. The benefits for M&S satisfying their customers are reduced complaints and therefore less service costs of paying an employee to find out the cause of the issue and fix it. Another benefit would be customer loyalty, which leads to repeat business and positive word of mouth advertisement to potential customers.