Their first impression comes in the form of a voice and a message. A customer can’t see the telemarketer’s facial expressions, the way they are dressed, their skin color, etc. Joe’s employees must be able to relate to customers at their level. For instance, the article made mention that “many top-selling salespeople subscribe to their customer’s hometown newspaper so that they can chat with the customer about local issues” (Hellriegel & Slocum, 2011, p. 155). This is referred to as impression management.
One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users. The individuals you care for will communicate with you, their carers, to express their needs and preferences. 1.2 – Explain how effective communication affects all aspects of own work… Communication is an essential part of my job, it is the foundation of everything I do in work and effects every aspect of my job, it also effects those I work with, whether it be colleagues, management, parents of service users or professionals. I need to communicate with people all the time in order to care for my service users affectively. Most importantly are the service users, then
1.2 Explain how to support effective communication within own job role. The interactions I will have with the people I support are highly dependent on my choice of communication method. People have a variety of support needs and communicate using a number of techniques and their individuality and diverse backgrounds will also impact on how they choose to communicate. I try to be aware of how I interact with the people I am supporting to ensure that they have the necessary tools to interact with me. My service users need to be able to provide feedback and reviews of the support and services that they purchase – we do this through bi-monthly face to face meetings, ad hoc telephone calls and quarterly paper based surveys as well as our normal complaints and compliments service.
1 Terry Wilcox The Lack of Our Directors Duty to Care Week 8 – Individual Work 1 Everest University December 6, 2013 2 I am the company ombudsman and my job entails investigating complaints of wrongdoing on the part of the corporate directors and officers. It is also my job to decide whether there is a violation of the law and deal with the wrong doers accordingly. Jane, one of our shareholders, alleges that our director’s decided to invest in the firm’s growth relying heavily on negligently relied upon officers’ faulty financial reports. This caused Goody to borrow to meet its obligations, resulting in a drop in its stock price. In a corporation a board of directors are usually hired by shareholders every 1 to 3 years and it is the responsibility of the directors to make sure they exercise duty of care and duty of loyalty.
The tragic news of Che Guevara’s death led Gerassi, with the aid of his students at San Francisco State College, began the search for speeches and articles and set up interviews with people who knew him. From this book I only picked some speeches that I found the most interesting and also the most relevant with my topic of preference. These speeches are: ‘’On Underdevelopment”, a pep talk given at industrial exhibition about a greater nation with better standard of living, “On Saying No to Yankees”, a minor outcry against the US imperialism, “On Growth and Imperialism”, one of his famous speeches, where he describes the achievements of Cuban Revolution, “Against Bureaucratism”, a short but thorough attack on Bureaucratism, “On Development”, an accomplished document about the real causes of underdevelopment in Cuba in terms of American capitalism and imperialism, exploring the relationship between the rich and the poor, and “Man and Socialsim in Cuba”, one great document, which describes the history of socialism as Guevara understood it and as Cubans are trying to establish. This book was a good primary source, with a lot of information about the ideology of Che Guevara. Guevara, Che “Che Guevara Talks To Young People” Ed.
Executive orders along with legislation are a response to the event. BP dismissed their Chief Executive Officer after suffering from a media communications nightmare. World outcry to boycott BP service stations is only one out of several backlashes that face BP. BP is being made an example of and other companies are taking note and improving the way they conduct business. It is necessary for the reader to understand what went wrong in order to get a good understanding on the event that will be referred to often in the many years to come.
• Multiple management challenges among subordinates, all of which Peterson was handling well, but which required some decisions that required local knowledge to understand why they were good (e.g., moving Stevana in charge of construction) • Little contact with superiors/headquarters since taking job • Early on, Peterson antagonized some higher-ups (e.g., Cantor & Green) • A review from on high will come in two weeks What Peterson Should Have Done • Found ways to educate Hardy on the operation and engage him in decisions. Make sure he is on board with decisions and sees his own success as based on Peterson’s success • Found reasons to meet with Jenkins (his boss’s boss) to make sure he knew what a good job Peterson was doing • Set milestones and partial success criteria so that it is not necessary to wait until start up to determine whether Peterson had done a good job. Major milestones also provide excuse for inviting brass to visit and/or visiting brass to make presentation • Write periodic reports that apprise management of progress and also provide reasoning behind (unpopular) decisions – document actions and issues • Made lateral connections with people who had expertise in starting up operations, and publicized this source of expert advice The Next Two Weeks • Prepare a tightly
• Multiple management challenges among subordinates, all of which Peterson was handling well, but which required some decisions that required local knowledge to understand why they were good (e.g., moving Stevana in charge of construction) • Little contact with superiors/headquarters since taking job • Early on, Peterson antagonized some higher-ups (e.g., Cantor & Green) • A review from on high will come in two weeks What Peterson Should Have Done • Found ways to educate Hardy on the operation and engage him in decisions. Make sure he is on board with decisions and sees his own success as based on Peterson’s success • Found reasons to meet with Jenkins (his boss’s boss) to make sure he knew what a good job Peterson was doing • Set milestones and partial success criteria so that it is not necessary to wait until start up to determine whether Peterson had done a good job. Major milestones also provide excuse for inviting brass to visit and/or visiting brass to make presentation • Write periodic reports that apprise management of progress and also provide reasoning behind (unpopular) decisions – document actions and issues • Made lateral connections with people who had expertise in starting up operations, and publicized this source of expert advice The Next Two Weeks • Prepare a tightly
On this account, I am going to delve on reasons as to why workers’ compensation laws were developed. Moreover, this will touch on the time these laws were created. The paper will also discuss on various benefits of worker’s compensation laws for workers or employees. Nonetheless, despite many rules and regulations put in place to tamper with compensation and benefits, while living through economically-depressed times, every benefit and compensation item provided needs to be advocated for by every business organization, despite of their corporate rankings. INTRODUCTION Nowadays, every employee is worried about the nature of the compensation and benefits laws before taking any job responsibility or employment in
Northlake Case Study Synopsis: Amalgamated Forest Products Vice President Jim McIntosh and the company’s manager of corporate reporting, Frank are discussing issues over a financial report. Jim learned from another employee, Tina that Frank wishes to make the report public knowledge, because he feels it is inadequate. Tina Pacquette is the manager of financial analysis that produced the report and, a long time employee that is noted for not having “a cordial work relationship with Frank” (Hellriegel, & Slocum, 2008, p.221). Her report suggests the company will endure a high percentage of cost increases if it meets the demands of the legislative committee. Frank feels it is misleading because it does not have factual information and must be revaluated.