Chatanooga Ice Cream Division Essay

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------------------------------------------------- Chattanooga Ice Cream Division Case Analysis jwi 510: leading in the 21st century May 19, 2013 ------------------------------------------------- Chattanooga Ice Cream Division Case Analysis Williamedia Shephard Jack Welch management institute dr. a. k. bowman jwi 510: leading in the 21st century May 19, 2013 Executive Summary This paper is an analysis of the Chattanooga Ice Cream Division. It will discuss the dysfunction of their senior executive team and the reasons why the dysfunction exists. It will also give recommendations on how to resolve the conflict and rebuild the team. The recommendations will be based on the use of the eight of leadership by Jack Welch, the five dysfunctions of a team as discussed by Patrick Lencioni, and conflict resolution using the TKI and DiSC Assessment. The Chattanooga Ice Cream Division Case Analysis Introduction Teamwork has become a powerful part of the management styles in corporate organizations. It has become a major factor that enhances decision making in most organizations. Teamwork is an essential part of employee motivation and the management process. Teamwork is important not only because it enhances decision –making but it also helps the organization achieve their goals through collaborative efforts. Effective leadership uses this concept as a high level tool of their management process and to add more value to the organizational outcome. The Chattanooga Ice Cream presently is faced with a financial crisis. One of their biggest customers has left to take their business to a competitor. The General Manager of the company has called an emergency meeting with his senior executive team but to his dismay the team is a failure. “He found that the department heads were reluctant to opine on any matters outside of their own

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