Since crisis counselors work in a variety of settings, it is important for them to posses a variety of skills. Crisis workers must have excellent communication and interpersonal skills, since they will work with a diverse group of people. Problem solving-skills are an important concept of this career. They need to be able to assess cases and determine what type of intervention is needed. Also, because some clients might be traumatized, it is important for the crisis worker to be comfortable in dealing with stressful situations.
Skills and Characteristics of Human Services Workers “Human services has developed in response to the need of individuals, groups, or communities for assistance to live better lives” (Woodside & McClam, 2011, p. 5). The delivery of human services is an interdisciplinary endeavor and takes a special person with knowledge of individuals, one who understands society and the relationships formed by individuals and the culture within the families. Human service workers must be able to empower a client but to do so he or she must exude confidence by using learned skills, education, and those characteristics ingrained during childhood. Because human services is not simple but complex and encompasses a wide range of services to include family, child, and youth services, public, and mental health services, crisis intervention, corrections, and education, human services workers must possess a number of interpersonal skills. Skills of a Human Services Worker “As any system gets larger, workers need additional skills and knowledge to understand and effectively use the resources available” thus, “the need for additional knowledge and skills has emerged” (Burger, 2010, p. 222).
This can be different for every person and depends on the circumstances of that particular person who you may be communicating with. Some people do not have the ability to be able to talk to us and tell us what they would like or if there is something wrong. These people that cannot tell us there emotions may use all different types of actions instead, this could include facial expressions, hand or body movements or gestures. 1.2 Explain how effective communication affects all aspects of own work Communication with my own work is very important. There are many people that we as care workers need to communicate with.
We need to communicate with people all the time, but most of all the person who we are supporting, also including family and friends who are most likely to be involved in the support of the individual. It is also important to communicate with other work colleagues and with professional people such as, GP, Social Workers and Funeral Directors. You communicate differently with people depending on the purpose of the communication. The importance of communication is to make yourself understood, and being understood makes us feel better about ourselves. A communication difficulty affects a person’s self-esteem and self-image.
The Effect Words Have On Someone In life there are times when you speak before you think. Everything you say has an effect on the person it is directed toward. Sometimes when you are angry you say things that you really do not mean. In the moment you do not really realize how much you say is going to change the person you are talking about or the person you are talking to. The things you say and the way you say them can affect a person’s life tremendously.
QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
Interpersonal Communication Skills Interpersonal communication is the type of communication that people use to communicate their ideas, thoughts, ideas and feelings to one another person. In Interpersonal Communication, you are dependent upon another person for the communication to be effective. With that being said I thought that I would have great interpersonal communication skills but sadly I do not. I thought I that I would have great interpersonal communication skills because most of the time I can tell how a person is feeling, try to understand how they feel, and what is driving them to feel that way. That is the reason why I wanted to become a social worker but I am glad that I am taking this class to understand my interpersonal communication skills better.
People want to get views, wishes and information across to others for all kinds of reasons. Sometimes this can be essential or even life saving in the case of giving someone a warning if they are in danger. It can be vital to make a persons quality of life better if they are communicating that they are in pain or it can be to make emotional contact with others to express feelings. 1.2 Effective communication affects all aspects of working in adult social care settings. This can be anything from communicating with residents and finding out their wishes or needs to talking to doctors, social services and other outside support.
Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language. Messages can also be sent through sign language, Braille, text messaging, written communication etc. When working in a Health and Social caring environment, it is highly important to communicate effectively so you and your patient have a good understanding of what is being said to each other and also, so you can build a strong relationship with your client/ patient. Sometimes it may not be just the patient you have to communicate with, you may also have
Reflective practice is essential to personal development and the goals and targets put in place at performance reviews can help to focus you and give you a renewed sense of ability to succeed and achieve. If needs have been identified then additional training can be arranged to help you become more effective in your role and improve your confidence. When considering reflective practice you need to be open to ideas and criticisms of others. Your should reflect on your own work and the work of others around you. You need to be constantly thinking of ways to develop and improve your practice and be able to