Chapter 4 Essay

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CASE STUDY:PATRIE ELECTRONICS 1. What is an IS steering committee? What are its major functions? Typically, who serves on such a committee? Why do these committees exist? IS steering committee: A group that provide services such as assistance, guidance, and control to a project in an organization. Major functions of IS steering committee: * Build a business * Plan the project * Provide assistance and guidance * Monitor the progress * Controlling the project * Resolve conflicts People who serves on committee: * The chairman of committee, J.K Choi IS steering committee exists because: * They set the agenda * They take responsibility for the issues * They ensure equality in decision-making * They act as the ultimate decision maker * They ensure that the mission and vision of organization are met * They ensure that the tasks given are done 2. Where do ideas for new information systems originate in organizations? To originate the new information system, the committee must assess the information needs of an organization. Then, determine the suitable systems, databases, and technologies that will best satisfy those needs. During the information systems planning, the committee must identify all possible systems development projects that all organizational departments can understand and be able to adapt with that new information system. 3. What criteria are typically used to determine which new information systems projects to develop? What arguments might Bob Petroski make for developing the proposed customer loyalty customer loyalty system? Criteria to develop new information systems project: * Value chain analysis * Potential benefits * Strategic alignment * Resource availability * Technical risks * Project size Arguments for developing proposed customer

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