The training program will focus on the new sales strategy and center around the short and long-term goals of the company. Training will provide employees with the knowledge and skills to sale clients a full cleaning service solution versus simply selling products. In addition training will instill the important concept of excellent customer service and how to achieve long-term relationships with clients. The VP and sales manager will mentor the sales force in applying this training and knowledge when working with
The evaluation can be done on the basis of feedback from the customers and by monitoring the behavior of the employees with certain customers (NC State University, 2009). Rationale behind method of training The new employees will be imparted training using role playing and on-the-job training methods to ensure effective customer service that meets the standard of the company. The combination of these two methods is most appropriate for imparting customer service training to the new employees. In the role playing method of training the new employees will be required to assume different roles and act out the situations that occur in a retail store. For example two employees will be given a situation where one employee will be required to enact a customer and other will play the role of employee.
A) Human resource management B) Career planning C) Behavioral management D) Job evaluation Answer: A Explanation: A) Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Career planning is the process of assessing personal skills and establishing a plan to achieve specific goals. Diff: 1 Page Ref: 2 Chapter: 1 LO: 1 Skill: Concept 20) Human resource management is best defined as the process of ________. A) controlling and orienting new employees B) organizing and scheduling work activities for teams C) outsourcing and offshoring clerical jobs to foreign countries D) acquiring, training, appraising, and compensating employees Answer: D Explanation: D) Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns. Orienting new employees and outsourcing jobs may be required of HR managers at times, but hiring, training, and paying workers are the main tasks of HR
Engstrom Auto Mirror Plant: Motivating In Good and Bad Times Who is the main Character Ron Bent the plant manager is the main character. He is tasked with attempting to turnaround the Engstrom plant because of low productivity and slumping profitability. What is Actually the Problem Although there are many different issues at the Engstrom plant, one of the main problems is that the management is not properly motivating their employees. This is causing low productivity and profitability at the plant, which is making Ron Bent the plant manager lay off workers and the Engstrom Family consider closing the plant. Bent describes this as a “vicious cycle”.
Developing a professional contract administration plan leaves no responsibilities to question. One of the biggest issues in every corporate setting is most employees want to delegate their responsibilities to others who work alongside them. A carefully thought out plan eliminates any room for
University of Phoenix La Rosa Moses HRM 531 November 3, 2009 InterClean has now concluded the hiring processes for the sales department. The next step in the process for the new employee’s is to become acclimated with the organization. To help the employees to settle in to the new environment and be successful; they will need to be brought up to speed on doing procedures the InterClean way. The preparation will include an orientation, then a training program, followed by pairing up with a mentor from within the sales department. The orientation, training, and mentorship program will allow the new InterClean employee’s to be successful by empowering them to establish a solid footing in the sales department.
A potential new employee must have the skills and qualities which match the job requirements. It is in Tesco’s interests to recruit employees who will portray a professional image and communicate effectively with colleagues and customers in order to reflect a positive image of the company. The skills and qualities a potential candidate possesses, has an effect on their capability of gaining and maintaining employment. A CV is a document in which a jobseeker uses to advertise their skills and qualities which may appeal to a potential employer. In addition to skills and qualities employers take into consideration a person appearance and image.
There is no one way to motivate employees; each individual employee has to make the choice to figure out what motivates him or her. To be a successful manager or supervisor, you have to understand that you can’t teach your employee’s to be motivated, but you have to create an environment that encourages and promotes employee motivation. Managers must use positive motivational techniques consistently and timely in order for them to be effective. The most effective employees are those that feel valued and supported, but also feel that they are progressing and developing through the completion of challenging tasks (www.careers-help.couk). WORKS CITED: Employee motivation.
Each of the mention problems go hand-in-hand because of the lack of funds, jails are not able to upgrade to a bigger facility. This, in turn, causes overcrowding for the numerous numbers of offenders entering jail. In addition with the lack of funds to build bigger facilities,
In many cases, the employer has invested a lot of capital in the organization formulates company regulations and procedures that protect his investments. As it is hard for employees to have same rights in a work place in an environment where the managers dictates what the employees do. As president Ron Gattelfinger of the UAW pointed out during the 2007 September strike, the union is disappointed by the fact that General Motors is not recognizing the contributions being made by it members for the last four years, since 2003. (UAW, 2007) Good industrial relations in work place are hard to define because for a system to be good it has to involve a lot of complex issues. The system has to look at the employees as important aspects in the running of the company.