Ch-3 Essay

1489 WordsNov 26, 20146 Pages
QCP 100 8th Edition CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS TRUE/FALSE QUESTIONS 1. Under the Deming philosophy, each department should optimize its own performance. Answer: AACSB: Analytic Skills 2. Deming advocated the use of relatively few suppliers as a means to reduce raw material variation. Answer: AACSB: Analytic Skills 3. To focus on quality, Juran proposed a cultural change in the organization rather than in management thinking. Answer: AACSB: Analytic Skills 4. Inspection is an activity that can be classified under the ‘Improvement’ element of Juran’s Trilogy. Answer: AACSB: Reflective Thinking Skills 5. Juran’s approach to quality improvement is considered easier to fit into existing business structures than Deming’s. Answer: AACSB: Analytic Skills 6. Unlike Juran and Deming, Crosby’s program is primarily behavioral. Answer: AACSB: Analytic Skills 7. Crosby emphasizes using management and organizational processes rather than statistical techniques to change corporate culture and attitudes. Answer: AACSB: Analytic Skills 8. Crosby argues that Zero Defects is a motivational program and not a performance standard. Answer: AACSB: Analytic Skills 9. The term “total quality control” was originally developed by Taguchi. Answer: AACSB: Analytic Skills 10. Ishikawa advocated the use of simple visual tools rather than statistical techniques for quality improvement. Answer: AACSB: Analytic Skills 11. Taguchi, like Deming, believed that variance reduction is a key to quality improvement. Answer: AACSB: Analytic Skills 12. Cost Control is one of the seven categories of the Malcolm Baldrige National Quality Award examination. Answer: AACSB: Analytic Skills 13. A popular use of the Baldrige Criteria is for company self-evaluation or internal recognition programs. Answer: AACSB:

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