Celcom Competing in a Global Retail Market

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Celcom Competing in a Global Retail Market Executive Summary In 2008, Celcom was invested with 100% shareholder and is one of the market leaders of mobile provider in Malaysia. Celcom has the widest coverage area of its network. It is well known for providing post-paid and pre-paid mobile services. The Celcom target market is the customers and most of them have a high social life and need to communicate with their colleagues regularly (Richmond, 2010). Their target market has segmented specifically as young generational and Millennial as their secondary market targets. So as to gain more market shares of 5.4% within a year, Celcom in the recent past has tried to come up with a prepaid service which will definitely fulfil its wants and target market needs (Thiesse, 2012). The innovation of Celcom products with unique features such as group calls, free SMS, and credit transfer, they can achieve their objectives by competing in the market. Furthermore, Celcom products will be distributed in all the branches of Celcom, blue cube outlet, and also the participating dealers like cell phone shops and convenient stores. To promote the Celcom services, Celcom would use primary promotion media as broadcast to advertise so as to cover nationwide. To identify the needs of the behaviour of the target market, market research is first conducted (Ure, 2008). They also conduct focus survey and group to analyse the customer’s behaviour or response towards competitor’s products. This focus group was mainly conducted to gain reflection of the Celcom product satisfaction (Williams, 2010). Lastly, it is predicted the sales revenue of Celcom products would reach 3 million in the first year. Introduction In Malaysia, Celcom is one of the leading mobile communication providers. According to Axiata data, Celcom has 9.2 million customers currently. Since 2008, the competition is

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