Case Two: Starbucks In 2009: The Coffee Goes Cold

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Case Two: Starbucks in 2009: The Coffee Goes Cold Strategic Management 4813 David Lemons A. Problem Summary: After a couple decades of tremendous growth of the Starbucks expansion, the company took an unexpected turnaround in 2007, where they saw their stock price drop. Their share price had dropped more than 75% during the next years. Howard Schultz came back as CEO at the beginning of 2008 and suggested several turnaround strategies. Starbucks was hit hard, the net income was down nearly 70% and it also dealt with its first ever decline in quarterly revenues. CEO Howard Schultz suggested that Starbucks is following a well organize plan to rebuild the strength of the business through more developed operations. While declining sales and profits could be the main reason, because on the global recession, Starbucks share price showed more of a concern about the company’s future. Starbucks problems could have also came from several other factors: Could Starbucks expansion resulted in too much store mass in a few metro areas. Growth of competition, not just from other coffee restaurants but from big-time fast-food restaurants like Krispy Kreme, McDonalds or Dunkin Donuts. These restaurants added gourmet coffee to their menus. Also a problem could be that the competition was not following the same patterns or trends as Starbucks, but making their own and new ones. Management decision making on the expanding policy could have resulted in the declining performance. B. Analysis: Starbucks is one of the best in the business, as far as, coffee industry goes. They are aware their financial downfall and fierce competition and are working to battle back to reclaim its top spot. For a better way to view Starbucks situation in the line of the coffee industry, it is very important to look at quality of its current approach. A breakdown of their company’s SWOT

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