Case: Timberjack Parts – Packaged Software Selecti

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Andrew Albenesius Prof Ravi - ISM 3/30/2011 Case: Timberjack Parts – Packaged Software Selection The RFP (request for proposal) process includes a series of steps to decide the pros and cons of possible software packages. This process will eventually allow Timberjack to select the best manufacturing software package to implement so that efficiencies will increase amongst their many international sites. The process is linear in that it encompassed these steps: go through vendor list, narrow down vendor list by critique of what they offer and its link to Timberjack’s needs, visit sites where various products are used, and use of implementation consulting for the final two vendors in order to select one who will fulfill their needs most closely. Timberjack is looking for a system which is designed so that there is little need for customization or modifications. The process was valuable in that it allowed the different cultures (US and Sweden) to claim their thoughts/views on all of the different vendors and which one they believed to be best for them. They planned the project well by setting a timeline and by going the extra mile to ensure that many people were involved so that they could not look at the new software and claim that they did not want it or think that it was suitable for the company. They also focused on the feasibility, time to institute/implement, needs for the new package, testing and proof of new systems’ functionality, and upkeep and maintenance of the new systems. They set a timetable, chose to use the advice of a consultant agency, and chose project team members to begin to attain an understanding of the needs of each of the different groups which have just begun their adjustment to their new Atlanta and Marsta facilities. Special attention was focused on the areas where functionality was needed without thought as to whether or not the

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