Case Study: Sulivan Ford Auto World

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Case Study: Sulivan Ford Auto World 1) The marketing involved in marketing cars is that of the marketing of manufactured products (pg. 27). Marketing a product has distinct procedures and guidelines and is also structured in a completely different manner to the marketing of services (pg. 27). Up till now most of the marketing processes that are studied have been focused on marketing manufactured products and through this focus the procedures such as attempting to manipulate and control the four P’s of Product Price Place and Promotion have been developed. The manufactured products in this case the cars are marketed according to this traditional view of marketing. The cars are physical products that are sold in units and the processes of production and consumption are separated. A key factor is that the marketing of the vehicle centres around consumers exchanging money in order to take ownership of the vehicle which is the physical element involved. The services related to the sale of the vehicles are economic activities related to the vehicles. They involve the exchange of money, time or effort for value in the form of labour, professional skills and facilities but they do not normally relate to the value related to the ownership of physical elements (pg. 37). There are 8 common differences between the marketing of products and the marketing of services and those that relate directly to the services for the vehicles are listed below (Table 1.2, pg. 43) Marketing principles need to be modified in order to deal with these differences: • Most services cannot be inventoried, which means customers may be turned away or have to wait. • Services involve intangible elements that usually dominate vale creation. The customers cannot taste, smell or touch these elements and may not be able to see or hear them. This makes it harder to evaluate the service and distinguish

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