Case Study: Service Request Srkf-013

Team C: Service Request SR-kf-013 Paper
Elizabeth Bennett, Kevin Hood, Troy Willis, Veronica Forrester & Laurie Vroman
BSA/375
June 29, 2015
Myrna Bravo

Service Request SR-kf-013
Introduction

Scope & Goals Kudler Fine Foods (KFF) has contracted our company to develop “…a system to rack customer purchases through a Frequent Shopper Program to award loyalty points for redemption” (University of Phoenix, 2011). The current problem is there is no system in place that allows Kudler Fine Foods to track what their customers are buying. Once a system is in place the company will be able to provide better customer service and ensure that the products that are in demand are always on the shelves. The main goal of Kudler Fine…show more content…
It will provide the number of current points and will also list what prizes they are eligible for. When the customer is ready to redeem their points they can call the customer service desk at Kudler Fine Foods and they will assist with the redemption process. Kudler Fine Foods should also have a database in place that can track what the points have been redeemed for to ensure they are meeting their customers’ needs.
Supporting Measures for accomplishment of this project include conducting a feasibility & requirements analysis to ensure that we are able to design a system that meets the needs of Kudler Fine Foods (Dennis, Wixom, & Roth, 2013, pg. 9).
Project Feasibility Requirements Analysis

Conclusion

References
Dennis, A., Wixom, B. H., & Roth, R. M. (2015). Systems Analysis & Design (6th ed.). Hoboken, NJ: John Wiley & Sons.
University of Phoenix. (2011). Kudler Fine Foods Service Request SR-kf-013 [Multimedia]. Retrieved from https://ecampus.phoenix.edu/secure/aapd/cist/vop/ServiceRequests/index.asp#Kudler%20Fine%20Foods
University of Phoenix. (2013). Sales & Marketing [Multimedia]. Retrieved from