Quality – WestJet’s culture emphasizes a fun and friendly atmosphere for all travellers and empowers employees with bottom-up management. Customer service is of the utmost importance to WestJet and is shown in the enthusiasm of it employees, which is yet another competitive advantage over its competitors. Delivery – WestJet has been able to implement changes in its operations with the use of dual boarding and the continued use of the same type of planes. Because of this, they are able to boast that they have the best on-time arrival performance to its competitors within 15 minutes of the original scheduled time. 3.
His retirement, however does not spell the end of his career. Instead, like any great leader he has taken on a new challenge with a position on the Board of Directors of Invacare Corporation. The organization welcomed him and his skills with open arms as the compnay is aiming to further its hold on the international market. The company is eager to have General Jones on board because they realize that he has tremendous experience in both domestic and international strategy. His willingness to take on a new and challenging venture even after retirement proves that he is a natural born leader who is gifted at both teaching and motivating.
The airlines customer service is legendary across the continent, and is a vital part of their no-hassle promise to guests. Their people are friendly, helpful, and love their jobs – their positive attitude is absolutely infectious. The customer service at WestJet is among the highest in Canada, and makes up for on 3 percent of airline complaints in Canada. There are no aspects of customer service that WestJet falls short
Leslie R. Groves Jr., who oversaw the Manhattan Project said that Colonel Tibbets had been selected to train the crews because “he was a superb pilot of heavy planes, with years of military flying experience, and was probably as familiar with the B-29 as anyone in the service.” (Tibbets 1989) He took command of the newly created 509th Composite Group, a unit of 1,800 men who trained amid extraordinary security at Wendover Field in
Airmen who returned from World War 1 continued aviation by traveling all over the country visiting small towns and showing off their flying skills and taking paying passengers for rides. A pasture or fair ground with sufficient distance to take off and land was sufficient for early barnstormers, as they were named. It was not until 1927 that a “modern” airport terminal in the form of a waiting room and ticket-office for passengers, said to be the first in this country, was built at Ford Airport, in Dearborn, Michigan. By 1929 a few principal airports had passenger terminals with comfortable lobbies, but most of the existing airports were nothing more than open fields. The increased capabilities of 1920's planes also created the opportunity for
Heroes and Heroines By Anna Wright As the 1920s began, the world of aviation was new to the United States. The invention of airplanes was fresh on the American scene, and both men and women found joy in the freedom of flight and the wonder of see their lives far below them. Two particular pilots, Amelia Earhart and Charles Lindbergh, left a lasting impression in aviation, as well as in the hearts of all Americans. Charles Lindbergh, a pilot from a small town in Minnesota, became the first person to make a nonstop solo flight across the Atlantic. Many had previously tried for this accomplishment that came along with a $25,000 reward, but on May 20, 1927, Lindbergh set off on a flight that turned him into a hero (not to mention $25,000 richer).
Letting the company’s intentions known to people will allow open discussions amongst the shareholders of how to handle a situation appropriately. Thus, allowing the confidence in knowing that Riordan is functioning to a high set of standards. There is lot of competitive advantages for the Riordan, as there is lot of diversity in the sales. There are both national and international sales of the products. There is also provision for incentives for the employees for their outstanding performances.
The leadership of each company had a strategic vision and put the processes in-place to achieve their goal. The companies were able to provide customers a superior product with service to match. The company’s leadership was able to provide positive impact in each area to make their organization successful. Each of the companies has remained there because they continue to be innovative and spread this attitude throughout their organizations. It is safe to assume that as long as each company continues to operate this way their competition will always be looking
Wells Fargo mission and vision statement is understandable. However, to add clarity to the vision to reach a wider variety of individuals, included should be that the company will build a lasting rapport with customers and diligently works to help all customers’ succeed financially. Wells Fargo develops the best people; know the numbers, and most of all know the clients. Wells Fargo mission and vision statement will assist the company in reaching its desired outcome by continuously putting their customers first. Knowing what the customer’s needs even if the customer does not know will help the company succeed.
This leader can multitask and have a connection with employees to make a difference, which is the strength for this approach. The weakness will appear to be off in organizing, but this leader will recognize and make changes accordingly, so the organization is on the right track for success. The example of Herb Kelleher is a prime example of the behavior approach, and Southwest Airlines is a thriving travel business all because he put his employees first, because they can make or break a company’s ongoing prosperous future. Good leaders are made not born (Jago,