Case Study - Consumer Behavior Internet Exercise

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MKTG-578-62118: Consumer Behavior Internet Exercises: Problem Recognition Week 5 April 3, 2013 MKTG-578-62118: Consumer Behavior Internet Exercises: Problem Recognition Problem recognition is the first step in the consumer decision process. (Hawkins & Mothersbaugh, 2010). It is the realization (triggered by either internal or external factors), that there is a problem that can be solved by purchasing goods or services. Among the internal and external factors that cause the source of problem recognition we have: - Situational - As products or services are used, consumers recognize the need to replace those that are broken, lost or worn out or those for which the contract has expired (such as dissatisfaction with a product/service and out of stock). Product acquisition also trigger new needs, since one purchase leads to the other (such as acquiring a Keurig machine and then keep buying different coffee flavors that could be brew on it). Consumers may even recognize the need for new goods and services as a result of changed circumstances (such as a new job). - Consumer - People respond to problems in different ways, since their motivations are different. Actual state consumers are those who shop mostly because they realize that products they own, require replacement and currently solutions are the best or acceptable ways, while the desired state consumers represent the group that have a tendency to seek and recognize new product opportunities, they shop not necessarily to replace worn items, but because they enjoy the shopping experience. - Marketing - Here, marketers are the ones triggering the problem recognition. They do it using the four Ps: price information, promotional activities, product or service developments and place actions. Problem recognition is a psychological process through we evaluate the difference between

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