Case Study 4a

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Case Study 4-A 1. Explain how work specialization is important to Jack as a building and grounds supervisor. Work specialization means that rather than an entire job being done by one individual, it is broken down into a number of steps that are each completed by a separate individual. Jack’s main job is to ensure that the inside of the buildings and the grounds are clean and in good repair and are pleasant places for students, faculty, staff, and visitors. This sounds like a simple description of his job, but it includes a lot more responsibilities. He has to make sure that everything is working fine, take care of plants, snow removal, heat and air conditioning, and maintain constant level of humidity in the greenhouse for biology department. He manages seven other full time workers. Each of them has their own responsibilities. He also hires part time workers depending on the need. Jack can’t possibly do it all alone. He needs at least one person for each job. In addition, he monitors their work, makes sure that everything is getting done. Work specialization is very important for Jack’s job. It is very beneficial, but it also has its cons. Boredom, fatigue, stress, low productivity, poor quality, high turnover are all negative things that can come with work specialization. Jack needs to motivate his employees, make sure that they are happy and have no problems. A good way to do this is to make them feel like the boss of their job, he needs to show that he trusts them and they can make good decisions. Moreover, it will be beneficial to involve them in decision process too. For example, one of the employees has specialization in heating and plumbing. He is more experienced in this field. So listening to ideas he has to offer will be beneficial to Jack and will show to that employee that his thoughts and ideas count. 2. What type of organizational structure

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